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Buyer Not Responding to Conversations After Order

If a buyer isn't responding to your conversation, and you need info from them to complete the order, try emailing the buyer directly.

1.) Go to Shop Manager > Orders.

2.) Find the transaction and click the buyer's name toward the top left.

3.) Click Contact to open up a new conversation or click their email address to open a new email.

As an Etsy seller, you can wait for a response from your buyer or cancel the transaction and refund the payment. We don't have a timeline for how long you should wait to hear back.

It's up to you how you'd like to handle the situation as you know your craft and business best. 

Learn how to refund a Etsy Payments purchase.

Learn how to refund a PayPal purchase.

Learn how to cancel a transaction.



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