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How do I contact the seller about an item?

Etsy is a marketplace for handmade goods, vintage items, and supplies. As a marketplace, we provide sellers with a platform to sell their items and become small business owners.

Etsy is not directly involved in the transaction between buyers and sellers. We encourage you to communicate directly with sellers through the tools available on the site. Sellers can provide you more information about your order, such as processing and shipping times, as well as tracking numbers.

If you ever have a question about an item or an order you've placed, you can contact the seller directly using our onsite messaging system, Conversations.

To send a conversation to a seller from their shop page, click Ask a Question under the Shop Owner section to the left of the page. You can also find the Ask a Question link on any item listing page.

        
  View from shop page                                               View from item listing page

After clicking Ask a Question, a popup will appear where you can add your message. You can also attach a .gif, .jpg, or .png file image if needed.


 


To view your conversations, sign in to your account and click the envelope icon in the gray site header at the top of any page.

When you receive a new message, you'll see a number in a blue square over the envelope icon.



You can also choose to receive an email notification whenever you get a new message. Click the envelope icon and click Settings or go to Your Account > Settings > Emails. Conversation notifications are sent by Etsy to the email address on file in your account.

Be sure to read the the Etsy Guidelines and this FAQ regarding the appropriate use of Conversations.

If you've already placed an order with a seller


You can send them a conversation directly from your Purchases page. To do this, click Your Account > Purchases & Reviews and find your order. Click Contact the Shop on the right side of the page. 

You can also contact the seller from your receipt page. Click Your Account > Purchases & Reviews and the View Receipt button on the right side of the page. Then click Contact the Shop

Still have questions?