Due to the processing time plus the shipping time associated with the order you've selected, it appears that you’re not yet eligible to file a case. You'll be able to file a case on .

Unfortunately, the order that you've selected is no longer eligible for a case. On Etsy, the item's processing time (that is, how long it takes for the seller to make or prepare your order before shipping it) and shipping time dictate case eligibility.

There are two different types of cases that you can file on Etsy. A Non-Delivery case may be opened when a buyer places an order and submits payment, but does not receive the item. A Not as Described case may be opened when the item received is significantly different from the item described in a seller’s listing description and photos. Which type of case do you want to file?

You've already opened a case for this order.

Please contact us if you need to report an issue with an order that can't be found in the list of recent orders above.