Do you have any questions? We have answers :) Check out info lower:
*Smart case color is a color of the base. Some prints can cover all the case surface, so the basic color will not be seen. All prints are as on the previews :)
This case has NO pencil holder. But if you need this design on a pencil holder case, please message us in private messages, and we will check what we can offer for you :)
All details are printed, there is no 3D effects or engraving.
Please, check the model number of your iPad below. A model number can be found at the back panel of the device. If you are unsure what model to choose, please, message us in private messages :)
iPad 2/3/4 - A1395, A1396, A1397, A1403, A1416, A1430, A1458, A1459, A1460;
iPad 9.7 2017/2018 (5th gen, 6th gen) - A1822, A1823, A1893, A1954;
iPad Mini 1/2/3 - A1432, A1454, A1455, A1489, A1490, A1491, A1599, A1600, A1601;
iPad Mini 4 - A1538, A1550;
iPad mini 5 - A2133, A2124, A2126, A2125;
iPad mini 6 - A2567, A2568;
iPad Air - A1474, A1475, A1476;
iPad Air 2 - A1566, A1567;
iPad Air 3 - A2152, A2123, A2153;
iPad Air 4 - A2316, A2324;
iPad Air 5 - A2591, A2588, A2589, A2589;
iPad Pro 9.7 (2016) - A1673, A1674, A1675;
iPad pro 10 2 2019/2020/2021 (7th gen, 8th gen, 9th gen)- A2200, A2270, A2197, A2429, A2603, A2602, A2604;
iPad Pro 10.5 - A1701, A1709;
iPad pro 10 9 2022 (10th gen) - A2696, A2757;
iPad Pro 11 (2018, 1st gen) - A1980, A1934, A2013, A1979;
iPad Pro 11 (2020, 2nd gen) - A2228, A2068, A2230, A2231;
iPad Pro 11 (2021) - A2301, A2377;
iPad Pro 12.9 (till 2017, 1st gen, 2nd gen) - A1584, A1652, A1670, A1671;
iPad Pro 12 9 (2018, 3rd gen) - A1876, A1895, A2014, A1983;
iPad Pro 12 9 (2020, 4th gen) - A2229, A2069, A2232, A2233;
iPad Pro 12 9 2021 - A2379, A2378, A2461;

Here is general info about our cases and work:

- All cases are made of silicone (back part) and plastic + leather (flip part). The back and front parts can not be separated. The flip part of the case is flexible, the case can be used as a stand.
- The cases have NO pencil holder. You can check pencil holder cases here:
https://www.etsy.com/shop/OhioDesignSpace?ref=simple-shop-header-name&listing_id=1378699442§ion_id=25280991
- The cases don’t allow using of a smart keyboard or charging an Apple pencil.

WARNING: Please, don't use any alcoholic liquids to clean the case. It will spoil the print. Our shop is not responsible for any damages caused by using any cleaning liquids or every day using the case.

ORDER CANCELLATION:
Our shop does not accept cancellations. But if you contact us within 12 hours after the purchase, we will be able to change such info: device model, color, print, and delivery address.

PAYMENT:
- We accept major credit cards and paypal.
- We do not accept Etsy gift cards, checks, or cash.
- If you have issues with the payment process, please, contact Etsy support or your bank.
- Etsy may add local state taxes to the payment.

HANDLING TIME AND SHIPPING:
- A handling time may vary for different devices and seasons. You can check the current handling time and estimate the delivery date at each listing. As a rule, handling time is 3-5 business days. While winter holidays it may be changed to 7-10 business days. For custom orders a handling time starts from the day of the preview confirmation.
- Please, note that handling time means processing time. It doesn't include shipping.
- Shipping time depends on the local couriers. As a rule standard delivery takes 3-7 business days for the USA and 1-5 weeks for international orders.
- We are not responsible for delays or damages caused by shipping carriers. Please, take into consideration that shipping time increases during holidays.
- The shop is not responsible for damage during the delivery/stolen packages.
- Please, note that your state/country may add additional fees for the package.

REFUND AND EXCHANGES:
- If you have any issues with the case, such as you don't like the case, it was damaged in the mail, or it didn't fit, please, message us before leaving a review. We are always ready to help :)
- All cases (except custom orders) can be exchanged in terms of 30 days after the purchase. A wrong case should be shipped back to us no later than 15 days. A customer should message us within 7 days.
- Custom cases (cases with names/initials/ custom photos or images) CAN NOT be returned or exchanged unless they are defective. Please, contact the shop owner if there are any issues.
- A returned case should be unused, without any signs of usage such as dust, scratching, etc.
- Buyer is responsible for return shipping costs.
- If a case was returned because of a customer's wish (the wrong model was ordered, didn’t like the case), a shop will not return the shipping costs.
- To return the case, please, contact the shop owner. Please, don’t forget to give a tracking number of the returned case. It may help in case if the package got lost in the mail.
- We will be able to make a refund or ship another case only after receiving the wrong case (as requested).

If you have more questions, please, message us in private messages :)
Hope you are enjoying shopping in OhioDesignSpace!
Have a great day!