JoopyGemsHongKong

Distinctive Rose Cuts, Cabochons, Gemstones and Pearls

Hong Kong, Central and Western · 21024 Sales

JoopyGemsHongKong

Distinctive Rose Cuts, Cabochons, Gemstones and Pearls

Hong Kong, Central and Western 21024 Sales On Etsy since 2010

5 out of 5 stars
(7467)

Announcement   Welcome to Joopy Gems Hong Kong! We sell beautiful gem quality gemstones at excellent prices. For those of you who know us, we have been shipping out of Hong Kong since 2010, and since last year have a US based office from which we distribute from and within the US. Both stores source the same, high quality stones,
stocking the same custom cuts and specialising in rose cuts and cabochons.

We aim to reproduce as accurately as possible the actual colours of the gemstones; however, please bear in mind that monitors do vary and so the actual colors may look slightly different from those on your computer screen.

We run periodic offers and deals which we announce on this page, my Facebook page and also on my blog.

Our blog:

http://joopygems.wordpress.com/

SUMMARY OF POLICIES

PACKAGING
We pack our stones with care, and in such a way as to minimize movement and protect the stones from rubbing against each other.

SHIPPING

Standard Shipping:
A flat rate $7.50 for registered post via the Hong Kong post. These do come with tracking numbers, but as this goes through the standard mail, it is up to individual countries to decide how much online tracking they will offer to the customer. Delivery times are usually from 10 days - 3 weeks, although it can be anything up to 5 weeks if you're unlucky.

Express Shipping:
We offer shipping upgrades via Speedpost, which is the Hong Kong post's express service. Costs depend on the shipping destination and timings are usually 3-5 working days. This service is fully trackable.

Please contact us if you would like express or courier shipping

RETURNS AND EXCHANGE

We want you to be happy with your order, so we will exchange or refund any item you are not happy with for any reason within 40 days of receipt. We will refund this and your order when we have received the goods.

DAMAGED OR INCORRECT GOODS
Please email us within 3 days of receipt of your order, enclosing a photograph of the defective goods.

ANY OTHER REASON
Please email us within 30 days of receipt of your order, explaining what the problem is, so that we may maintain high standards of quality and service.

Announcement

Last updated on Jan 17, 2018

Welcome to Joopy Gems Hong Kong! We sell beautiful gem quality gemstones at excellent prices. For those of you who know us, we have been shipping out of Hong Kong since 2010, and since last year have a US based office from which we distribute from and within the US. Both stores source the same, high quality stones,
stocking the same custom cuts and specialising in rose cuts and cabochons.

We aim to reproduce as accurately as possible the actual colours of the gemstones; however, please bear in mind that monitors do vary and so the actual colors may look slightly different from those on your computer screen.

We run periodic offers and deals which we announce on this page, my Facebook page and also on my blog.

Our blog:

http://joopygems.wordpress.com/

SUMMARY OF POLICIES

PACKAGING
We pack our stones with care, and in such a way as to minimize movement and protect the stones from rubbing against each other.

SHIPPING

Standard Shipping:
A flat rate $7.50 for registered post via the Hong Kong post. These do come with tracking numbers, but as this goes through the standard mail, it is up to individual countries to decide how much online tracking they will offer to the customer. Delivery times are usually from 10 days - 3 weeks, although it can be anything up to 5 weeks if you're unlucky.

Express Shipping:
We offer shipping upgrades via Speedpost, which is the Hong Kong post's express service. Costs depend on the shipping destination and timings are usually 3-5 working days. This service is fully trackable.

Please contact us if you would like express or courier shipping

RETURNS AND EXCHANGE

We want you to be happy with your order, so we will exchange or refund any item you are not happy with for any reason within 40 days of receipt. We will refund this and your order when we have received the goods.

DAMAGED OR INCORRECT GOODS
Please email us within 3 days of receipt of your order, enclosing a photograph of the defective goods.

ANY OTHER REASON
Please email us within 30 days of receipt of your order, explaining what the problem is, so that we may maintain high standards of quality and service.

Julia Aufenast, GIA GG

Contact shop owner

Julia Aufenast, GIA GG

View all 638 items

Reviews

Average item review
5 out of 5 stars
(7467)
View all 7467 reviews

About

Dream. Create. Inspire.

Welcome to Joopy Gems! My name is Julia Aufenast and I’m on a mission to make the world a more beautiful place, one shiny, sparkly stone at a time! When I came to Hong Kong in 2009, I was a psychologist who made jewellery on the side. I soon discovered that Hong Kong is a cornucopia for gems and pearls of all kinds and before you could say ‘custom cut gems’ I found myself awash with more stones that I could ever use. I started selling my spares and Joopy Gems was born. I began to experiment with different stones and more cuts, specializing in rose cuts and cabochons, because these were the stones I had used and had struggled to find. In particular, I had found problems with quality, as traditionally cabochons are cut from less good material. I made it my mission to plug this gap in the market, to offer an extensive range of gemstones, sizes and cuts, and to offer them in high quality material. Most of my stones are cut to my specifications and I am always adding to my range. I also have a good range of mixed cut (traditional) gemstones as well as pearls. As my inventory has grown, so has my knowledge and I am now a GIA Graduate Gemologist

I ship to most places in the world and offer secure online shopping with registered shipping and a no-quibble return policy as I know it’s a bit nerve-racking buying gemstones online. We love to hear from our customers; if they are happy or if they are (rarely!) not, and most of all I love to see what people make with the stones they buy from me!

Shop members

  • Julia Aufenast

    Owner

    I'm the owner and director of JoopyGemsHongKong and JoopyGemsUSA inc. I'm a GIA Graduate Gemologist and I've been in business since 2010 supplying high quality gemstones worldwide.

Shop policies

More information

Last updated on Aug 30, 2017
Frequently asked questions
Wholesale availability

We offer wholesale discounts based on overall spend as follows:

$250-$499 - 5% discount. Use code volume5
$500-$999 - 10% discount. Use code volume10
$1000+ 15% discount. Use code volume15

For very large orders, please contact us for an individual quote.

Sizing details

All of our calibrated stones are cut with 'tolerances' - that is within 0.3mm either way. This is completely standard in the industry as to have stones cut absolutely to size raises the price disproportionately (it's around 65% more expensive). However, we do understand that this is difficult if you are using commercially made settings; if this is the case, please let us know and we will send you stones that are absolutely to size or just a little bit smaller.

Matched pairs

We can match pairs, but due to the time it takes for us to do this, we do charge extra for it. In the industry at large, it is common to be offered a 'lot price' or a 'pick price' - that is, there is one price if you take a random scoop, and another if you want to pick and choose, and this price may be as much as double the lot price. We are just requesting a small fee per matched pair as it can take a really long time to pack pairs.