Accepted payment methods
Returns and exchanges
• If you received your ordered item(s) damaged or not matching your order, please contact us by email at hihi [!at] bittergrain.com within 7 days of purchase (shipping days are not included). Any late request would not be accepted under any circumstances.
• You can exchange your ordered item(s) ONCE ONLY if you are NOT happy with your order within 7 days of purchase (shipping days are not included).
• NO money refund is available.
• You can choose another item(s) (of the same or lower price) from the collection again ONCE we have received returned item(s) in good condition and with the original packaging.
• The customer is responsible for ALL shipping costs of exchange item(s).
• In case of dispute, Bittergrain will reserve the right of final decision.
• Shipping time is depends on the customs inspection.
• Shipping fee will be borne by buyer (ALL shipping costs include exchange items).
Additional policies and FAQs
• Bittergrain will make every effort to supply ordered items according to the photographs which are show on our website. However, on occasions the color of the items supplied maybe slightly different according to preview. (or availability)