roufe

Comfort with a twist

Iasi, Romania 15234 Sales On Etsy since 2010

5 out of 5 stars (2670)

roufe

Comfort with a twist

Iasi, Romania | 15234 Sales

Shop owner

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roufe

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roufe

Announcement    Welcome to our made to order lingerie and lounge wear shop.
Be our fan! www.facebook.com/roufe

Roufe is a small artist workshop specialized in unique lingerie, apparel and accessories handmade to order.
Supporting Roufe is like investing in an art collection, we are a friendly bunch with a deep multifaceted background in fine arts, we love innovating and working with unconventional techniques to develop awesome yet comfortable designs.
Worldwide shipping at reasonable prices!

Announcement

Last updated on Mar 19, 2016

Welcome to our made to order lingerie and lounge wear shop.
Be our fan! www.facebook.com/roufe

Roufe is a small artist workshop specialized in unique lingerie, apparel and accessories handmade to order.
Supporting Roufe is like investing in an art collection, we are a friendly bunch with a deep multifaceted background in fine arts, we love innovating and working with unconventional techniques to develop awesome yet comfortable designs.
Worldwide shipping at reasonable prices!

Reviews

Average item review
5 out of 5 stars
(2670)
See reviews that mention:
quality 255 shipping 275 customer service 206

About roufe

Sales 15,234
On Etsy since 2010

Comfort with a twist

Around the web

Shop policies

Last updated on November 19, 2018

Accepted payment methods

Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 2 days of purchase
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If there are any concerns regarding your order please contact us within 30 days of receiving the items.

What goes around comes around, so we will always be fair and understanding.
We try our best to make our customers happy, and this comes with big losses sometimes.
If for whatever reason you are unhappy with the items you've received and request a refund, we will issue the refund only after the products are returned to us.
The returned items must be in good condition - no stains, no signs of wear, no tears etc ( we recommed you first try on your new items over lingerie)
The buyer is responsible for return shipping costs.

We do not accept returns for custom or modified items - sales are final.
Shipping
Everything we do is made to order unless it's a One Of A Kind, so please allow up to 20 days before shipping.
All of our items are handmade and no two will be perfectly identical, there will be slight differences between items. This is not a flaw but a mark of authenticity.

We are located in Romania, so overseas orders will usually take 3 weeks to arrive (we've had cases of up to 6 weeks). European orders usually arrive within 2 weeks.
***Please understand that there is a possibility for delays by foreign customs, weekends, and holidays (non-business days)***
Standard shipping is NOT TRACKED.
We wish we could always offer registered shipping, but it costs 28$ for anything up to one kilogram. We have our share of lost packages, but we always take responsibility for it.


We cannot be held responsible for delays of Express Mail Service as long as the package was shipped out on time.
Delays that can occur in transit or customs are the responsibility of the shipping company.
Deliveries around the holidays, especially December are always late, even Express 7 day EMS turns to 15 days. Please buy ahead! We cannot guarantee a Christmas delivery for orders placed after 10 November.
Additional policies and FAQs
We are open to wholesale opportunities, for more info please contact us.