
Announcement
SHIPPING NOTICE - if you want to be able to track your order, please select registered (tracked) post at checkout!
Some deliveries may be delayed due to customs and postal delays, especially UK orders. Please be aware that I can't guarantee delivery by a specific date. Delivery to some countries is currently not possible due to international restrictions.
Please see the FAQ at the bottom of the page for more detailed delivery info!
Items
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Reviews
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Kaylee McNeff on 04 Feb, 2023
5 out of 5 starsI'm obsessed with Svenja's Captain Swan prints. I absolutely love the detail of Emma's buttercup tattoo on the Handle It print, so awesome.
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Kaylee McNeff on 04 Feb, 2023
5 out of 5 starsI'm obsessed with Svenja's CaptainSwan prints. It's a problem I don't want to fix.
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Kaylee McNeff on 04 Feb, 2023
5 out of 5 starsBought the Pietro print and immediately made another order that included the matching Age of Ultron Wanda. Love everything!
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Kaylee McNeff on 04 Feb, 2023
5 out of 5 starsThought that this print would look really pretty in the shimmer version and I was right. Love it!
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About ArtBySvenja
Hi, thanks for dropping by! I'm Svenja, and I draw things. Mostly pretty boys and badass ladies, with some magic and fantasy sprinkled in.
If you want to get in touch, please do! You can message me in English or German, I speak both.
Shop members
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Svenja
Owner, Artist
Freelance illustrator based in Ireland. Day dreamer; night owl.
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has dispatched
Privacy policy
More information
Frequently asked questions
What are the shipping options? Can orders be tracked?
All items are sent by default via standard post. Standard post items are NOT trackable. PLEASE NOTE that I am not responsible for delayed, lost, or undelivered packages, nor for packages that are stolen after delivery. Please make sure your address is a safe location for packages to be delivered.
If you want to be able to TRACK your order, you'll need to have it sent by REGISTERED POST, so please make sure to select that option during checkout! If you do, you'll receive a tracking code and the order may need to be signed for on arrival. It will also be insured.
How long will it take to get there?
Within Europe, average shipping time is 5-7 working days, though it can take up to a month, in rare cases even longer. Outside of Europe, average shipping time is 2 weeks, though it's not rare for it to take a month or more depending on customs, postal service delays, etc.
I aim to dispatch all orders within a few days days. If there's a delay for any reason, I'll be in touch and let you know!
I don't guarantee any specific delivery dates. If you need your order by a specific date, please be sure to let me know in advance, and we can try to work something out.
How are items shipped?
I try to re-use or recycle packaging whenever possible to reduce the impact on the environment and keep packaging costs as low as possible. Most standard-post items will be sent in a paper envelope, supported by cardboard. A packaging upgrade in the form of a padded envelope is available; this is standard for large (A4) art prints.
Can you make custom prints or bookmarks?
I can only sell bookmarks and prints of my own art. If I haven't drawn it, I can't sell it. If I have drawn it, but don't currently offer it as a print or bookmark, I might be able to get it in stock - please get in touch!
If you're looking for a custom-made painting, I also do commissions. All the relevant info is here: http://www.svenjaliv.com/commissions
Additional delivery info for international customers
If your order is delayed, it's usually possible for the postal service to track it down. Standard post orders have a label number attached, which the post can use to track down your order in their system; please get in touch if you'd like me to find your label number for you. International orders, especially to the US, can sometimes get held up in customs or in the postal system, so on rare occasions they're delayed, but in all the years I've sold internationally, none have ever been lost.
How do returns work?
If you have changed your mind about wanting your order, you can return it for a refund for the cost of the item. Please notify me that you intend to return your order before you send it back. Items must be returned within 30 days of receipt, and in their original condition. If they are not returned in their original condition, the loss in value may be taken out of your refund. I do not cover return postage costs.
What if an order arrives damaged or is not as described?
Please get in touch! I do my best to make sure that my descriptions and titles are accurate and that product pictures represent the items accurately, but in the event of a mix-up, I'll refund the order or replace it free of charge. If an item arrives damaged, please contact me and I will look into it.