All UK orders are sent out using Royal Mail delivery services or can be upgraded to DPD express delivery at checkout.

All international orders are sent out using DHL/Deutsche Post or can be upgraded to DHL Express International at checkout.

Delivery Estimates:

Orders must be placed by 2 pm GMT (Monday-Friday) for same-day dispatch.

UK 1 – 3 Working Days Monday-Friday*
DPD Express 1 Working Day*
Rest of the World 3 - 15 Working Days Monday-Friday*

DHL Express Delivery Estimates:

Europe - 2 - 4 Days*
USA - 2 - 6 Days*
Rest of the World - 2 - 6 Days*

*Excluding Weekends and Bank Holidays
*Estimate from the date of dispatch

Free shipping is offered for all standard deliveries. Upgraded shipping is offered for an additional price at checkout.

You can easily find the size and details of every item we have listed on Etsy. This information is about halfway down the listing description and will include all measurements and weights for the item and any additional detail we can provide, to help you decide on buying the perfect item or gift.

If you are unable to find what you need, please feel free to contact us here via Etsy or at our email: Askkovered@kovered.co.uk and we will be more than happy to help you.

Please contact us directly for any custom order askkovered@kovered.co.uk.

To make sure you have the correct item for your device or the perfect bag for every occasion, please can you refer to your original order and read the full description of the item you have purchased from us here on Etsy. Here you will find all the details, weights, measurements and special notes on the item to help make sure your order is indeed correct and perfect for your needs.

If you are unable to find what you need, please feel free to contact us here via Etsy or at our email: Askkovered@kovered.co.uk and we will be more than happy to help you.

We truly understand we all have a change of mind sometimes and we are here to help you and will happily assist with returning your order to us.

You can return your item to us in the same “New” condition up to 90 days after the date on which you received your order.

NOTE: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are also not liable to refund the postage fees on your original order.

Feel free to contact us with your order details and we will be happy to help you at Askkovered@kovered.co.uk

If your item is damaged, feel free to contact us with your order details, a description of your issue and some images to help us understand what may have happened to your item.

We take every situation into consideration and will do our very best to help resolve any concerns you may have if your item becomes damaged.

Feel free to contact us with your order details and we will be happy to help you at Askkovered@kovered.co.uk

If you need to make any changes to your order please call us immediately at +44161 703 5613.
We cannot guarantee that any changes can be made.