MassaaStudio
Made by hand
Announcement
*** Important Pre-Holiday Shipping Update ***
To avoid delays during the high-demand holiday season, we strongly recommend selecting DHL express shipping for all orders placed in November and December.
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Featured items
Items
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Reviews
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Filmona on Dec 6, 2024
5 out of 5 starsResponded quickly and very helpful even though I made an error
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Gersh on Nov 23, 2024
5 out of 5 starsThe photos do not do this bowl justice. The craftsmanship, texture and colour cannot be adequately conveyed in photos. Just stunning work.
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Gersh on Nov 23, 2024
5 out of 5 starsAbsolutely stunning products. The items are even better in real life. Their texture colour and craftsmanship cannot be adequately conveyed in the photos. My only regret is i didn’t buy more.
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Sasha on Jul 3, 2024
5 out of 5 starsThese bowls are delicate, organic and a true piece of art, now in comparison all of my other mass produced bowls and plates look so basic. Very happy with my order.
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Joel on Dec 3, 2024
5 out of 5 starsBeautiful delicate and amazing craftsmanship. Second time order and may match ones that we got over two years ago perfectly. Consistent quality products that nobody else has!
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About MassaaStudio
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Frequently asked questions
Q: Are your pottery items handmade?
A: Yes, all of our pottery items are lovingly handcrafted in our Tel Aviv studio. Each piece is meticulously created, ensuring unique and one-of-a-kind creations that showcase our dedication and attention to detail.
Q: Can I request a custom order?
A: Yes. Please reach out to us with your specific requirements, and we will be happy to discuss the details and provide you with a quote. Please note that custom orders may have different processing times and pricing, depending on the complexity of the request.
Q: How long does it take to process and ship an order?
A: Most of our items are ready to ship and in stock. We prioritize processing and shipping orders promptly, typically within a few days. Once your order is shipped, you will receive a shipping notification with tracking details.
Q: How do I care for and clean my pottery items?
A: Our pottery items are designed for convenience and durability. We recommend cleaning them in the dishwasher for thorough and effortless cleaning. They are also safe for use in the oven and microwave, providing versatility for your daily needs. After use, make sure to store them in a dry place once they are completely dry. Handle with care to prevent any accidental damage.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your pottery item, please contact us within 3 days of delivery to discuss the issue. We accept returns and will work with you to find a suitable solution, based on the circumstances.
Q: What if the package is lost or damaged in transit?
A: We take great care in packaging and shipping our items to ensure they arrive safely. However, in the rare event of a lost or damaged package, please reach out to us with the relevant details and any supporting documentation. We will work with you to resolve the issue by offering a replacement.
Q: What is your policy for returned packages due to incorrect address, customer refusal, or failure to follow up on a delivery note?
A: For returned packages due to an incorrect address, customer refusal, or failure to follow up on a delivery note, the buyer's refund will deduct processing fee of $20 and the original shipping costs based on order weight and volume. Upon receiving the package and assessing fees, the refund will be processed. Promptly addressing notifications and providing accurate information helps avoid delays and fees.
Q: Where can I buy MASSA products?
A: We sell our products directly from our website and on Etsy.
Our studio is located in Tel Aviv. This is where we create and stock everything. If you are curious to see the products by yourself you can come visit us by appointment at 84 Derech Ben zvi, Tel Aviv
Q: Can there be differences between the pieces?
Certainly! Due to the handcrafted nature of our items, slight variations in appearance may occur between each piece. These subtle differences contribute to the unique and beautiful character of our pottery. Rest assured, each item is created with care and attention to detail, ensuring its quality and individuality.
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