If you have any questions please email me.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
The right to cancel a sale is reserved if payment is not received within 2 days.
Please note that buyers are responsible for any and all duties and custom charges that may be incurred.
Shipping
All items are delivered to you by priority mail. I will post your order to you within two business days of receiving your payment and I will send you a confirmation of dispatch by email so that you will know when to expect your delivery. If for technical or other reasons beyond my control, I am unable to post your order in the normal time frame, I will contact you to let you know.
Custom orders are shipped five to fifteen business days (as shown individually in the product description of each item) after the day of purchase.
Please note that all items are posted from Cyprus. If you are buying from overseas you may be charged duty or tax; this will depend on the regulations applicable for your country. If you are concerned about this, please check your local customs regulations before placing your order. You are responsible for the payment of any extra amounts charged on items that you order.
We provide free shipping (tracking number and insurance for 35 Euro) which requires 12-15 days (e.g. US, CAN, AUS, CHINA) or 7-10 days (Europe). EMS or EPG Datapost service is also available at a cost of about 22-26 Euro (depending on weight and destination) providing full insurance and faster service (5-8 days depending on the destination). Overnight or express service is also available costing around 50-65 Euro (depending on destination, package and service). Please contact me if you would like to discuss shipping options, other than the free service provided.
We pack all our products in luxury boxes and we ship them in a box, thus taking the utmost care so your new product is safe.
Additional policies and FAQs
If you want to clean them, never use commercial cleaning agents .To remove any unwanted oxidization use the soft fabric that is manufactured especially for that reason and is impregnated with a special cleaning agent.
Commercial cleaning agents may damage specimens on jewelery.