TimbergoodStore

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or related sites and services.

We are committed to ensuring that your privacy is protected. In accordance with General Data Protection Regulation (GDPR) and other applicable data protection laws, this policy explains the personal data we collect, how we use it, and your rights.

1. Information We Collect
To fulfill your order, you must provide us with certain information (authorized by Etsy), such as:

Your name

Email address

Postal address

Payment information (processed by Etsy, we do not store your payment data)

Details of the product you’re ordering

Optional information you provide (e.g., customization requests)

We may also collect information if you contact us directly via Etsy messages or email.

2. Why We Need Your Information and How We Use It
We collect, use, and share your information in the following ways:

To process your order: Provide our services, fulfill your purchase, and arrange shipping.

Customer support: Communicate with you regarding your order, questions, or complaints.

Legal compliance: To comply with a legal obligation, such as retaining purchase records for tax purposes.

Business interests: To improve our services and ensure the proper functioning of our shop.

We do not use your information for unsolicited marketing.

3. Information Sharing and Disclosure
We share your personal information only in limited circumstances, as follows:

Etsy: As necessary to provide our services and comply with Etsy’s Seller Policy and Terms of Use.

Service Providers: We engage trusted third parties (e.g., delivery companies, accountants) to perform functions and services, but only to the extent necessary.

Compliance with Laws: If required by law, we may disclose your information in response to legal processes.

We do not sell or rent your personal data to third parties.

4. Data Retention
We retain your personal data:

For as long as necessary to provide our services.

As required by law (e.g., tax records for up to 7 years).

To resolve disputes and enforce our agreements.

When data is no longer required, we securely delete or anonymize it.

5. Transfers of Personal Information Outside the EU
We may store and process your data through third-party services in the United States or other jurisdictions. When transferring data from the EU/EEA to the US, we ensure appropriate safeguards are in place, such as:

The use of Standard Contractual Clauses (SCCs).

Engaging providers certified under relevant data protection frameworks.

6. Your Rights Under GDPR
If you reside in the EU or UK, you have the following rights:

Access: Obtain a copy of the personal data we hold about you.

Rectification: Correct any inaccurate or incomplete data.

Erasure ("Right to be Forgotten"): Request deletion of your data.

Restriction of Processing: Limit how we process your data.

Data Portability: Request transfer of your data to another provider.

Objection: Object to our processing of your data under certain conditions.

To exercise these rights, contact us at info@timbergood.com.

7. California Privacy Rights (CCPA)
If you are a California resident, you may have the right to:

Request details about the personal information we collect and use.

Request deletion of personal information (subject to exceptions).

Opt-out of the sale of your data (we do not sell personal data).

Contact us at info@timbergood.com to make such requests.

8. Security
We are committed to ensuring your information is secure. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

9. Contact Us
For any questions, concerns, or to exercise your rights, contact:

Timbergood
Email: info@timbergood.com
If you reside in the EU/EEA, you may also contact your local data protection authority.

10. Changes to this Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.