Wiesenelfe

Matted & Enchanted - handmade felt animals & decoration

Announcement    Hello to Wiesenelfe! Glad you're here! 😊 Here are some hints for you:

DELIVERY TIME for ORDERS
Of course, I do my best to get your order off the ground as soon as possible. Please note that my regular processing time is about 3-4 weeks, as I make most of the offered items only after receipt of order. Needle felting is a very filigree manual work that requires a lot of time. Thank you for your understanding.

Announcement

Hello to Wiesenelfe! Glad you're here! 😊 Here are some hints for you:

DELIVERY TIME for ORDERS
Of course, I do my best to get your order off the ground as soon as possible. Please note that my regular processing time is about 3-4 weeks, as I make most of the offered items only after receipt of order. Needle felting is a very filigree manual work that requires a lot of time. Thank you for your understanding.

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Wiesenelfe

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Wiesenelfe

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About Wiesenelfe

Sales 265
On Etsy since 2014

Matted & Enchanted - fairytale gift and decoration ideas for young & old

Shop members

  • Daniela

    Owner

Shop policies

Last updated on Oct 4, 2022

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

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Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

Terms & Conditions and Right of Withdrawal

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on May 20, 2022

Frequently asked questions

Custom-made products and personalized orders

Most products are customizable, i.e. I can make them according to your wishes, e.B. in a different color.I also like to make special felt figures for you according to the picture template, provided that there are time capacities. If you are interested, just contact me.:-)

Product Images / Illustrations / Colors

The colors of the product images can be displayed differently depending on the setting of the monitor.Also, the product made after order may differ slightly from the original shown in the item description, as it is handmade.

When will my order be delivered?

The estimated delivery time/processing time can be found in the respective article heading.Products that are immediately available will be shipped within 1-3 business days, unless the order includes other items that have yet to be made. Then the waiting time is extended according to the article with the longest delivery time in the order.

Why do I have to wait so long for my order to be made?

I run the shop in addition to my main job, i.e. I felt in my free time (mainly in the evening/night). For this reason, I only have a limited time quota available every day. All incoming orders are processed in chronological order. In times of calm order situation, this can happen quite quickly. But there are also phases in which an increased order volume (Christmas, Easter, corona-related) brings me to my time and physical limits and I have to make full use of the lead time of 30 days. In case of doubt, you are welcome to contact me before placing an order regarding the estimated delivery time.

How to care for felt products

Light dirt, such as .B dust, can be removed by regular shaking or careful suction.Beware of moths!For moths, wool fibers are a real delicacy. To protect the felt items from moth infestation, you should always ventilate well (never pack woolen things all the way to the back in the darkest corner of the cupboard, but more to the front, where there is light and movement - moths do not like that). An effective home remedy for moths is lavender. I use a high-dose lavender essential oil that I dilute with a little water, keep ready in a spray bottle and spray regularly in my "wool store". I also use lavender bags or freshly cut lavender.

Is VAT deductible?

According to § 19 UStG (Small Business Regulation), VAT is not shown.

Seller details

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