If you ordered a product that comes with a mockup, you are allowed three total mockups per order at no charge. After that, mockup charges are $15 per mockup payable before production begins. Mockups are sent via Etsy messages, usually within 3-5 business days after purchase, so please watch for it. If you don't respond to the mockup within 24 hours, it will delay delivery of your order.

We offer bulk discounts on our website CAMELSOTA.COM. Message us for a quote!

We use all BIO-DEGRABLE shipping material! We think it is the fanciest kind of gift packaging :)

Camelsota goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. We accept returns for following reasons:
1) the blank items themselves are materially flawed
2) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations.
We make all our items per order so all our items are considered custom. Therefore, we are not able to accept returns except for the two reasons listed above so please check size chart and other product information carefully before placing your order.

If your order instruction is not clear, we may message you to confirm the detail, especially for custom printed or embroidered items. It is your responsibility to respond in the time frame requested, otherwise we will proceed into production with our best guess without your input.
This is so we can fulfill your order in the time frame that was promised at checkout.