Absolutely! Please contact me within 3 days of receipt of the item. I will provide a Return Authorization Number (RA#) and instructions on where to send your return.

There will be other costs associated with your return. Please refer to my Return Policies near the bottom of the page at https://www.etsy.com/shop/JewelryToolBox

Let me know right away if there is anything that is below expectations!

I will fix any imperfection or solve any issue, ANYTHING, to make sure you receive what you paid for.

Just click on "Contact The Shop" from your on-line invoice and let me know what is wrong. If there is an error, item was not as described or beakage, I will fix it!

Just write me!

You can track your order from your on-line invoice.

If your order appears to be lost just contact me. It is rare but packages do sometimes get lost by the carrier.

I take responsibility for ensuring your order is delivered to the address on your invoice.

See my shipping policy for current information on the insurance that applies.

Generally no. If you have forgotten something or want to add to your order please request cancelation and create a new order. This limits the confusion that results and ensures that I can purchase insurance for your order when needed.

I ship the next business day and sometimes the same day!