Please see our main policies for details, but please be aware that if an item is returned to us for a refund (that is not faulty) we will refund the item MINUS a small sum to cover the original postage and packaging costs.

For items posted to the UK the sum deducted from the refund will be:
£3.00 for items that were purchased at a cost of under £50.
£7.00 for items that were purchased at a cost of £50 or over.

Items sent internationally (not UK) will be refunded, but not the postage costs that we have incurred. This includes the costs we incurred on items that were eligible for free shipping.

Please note that we post from the UK, and as such from 1 July 2021 items over €150 may be subject to additional Customs/Import Tax depending on the buyers location.

Any items under €150 will have any required Tax added to the item price on Etsy so no further import charges will apply.

Please note that the Royal Mail has indicated that the last date of posting for a Christmas deliver is Wednesday 20th December 2023. As such all orders must be received by 10:00 on Wednesday 20th December.

Please see here for more details:
www.royalmail.com/christmas/last-posting-dates

Also please note that there are occasionally seasonal related delays so we recommend that you order in plenty of time, as we cannot be held responsible for any such delays.

The Royal Mail suggests that mail to the EU and USA should be posted at the latest on Wednesday the 13th December 2023 to be received by Christmas.

For the rest of the world the latest date for sending parcels is Monday the 11th December 2023.

Please click into the link below for the latest posting dates for International (non UK) post:

https://www.royalmail.com/christmas/last-posting-dates

Please note that there may also be seasonal related delays so please order early to avoid disappointment.