JacobColinnStore

To choose the right size, you need to measure the exact wrist volume leaving no space around your wrist.

Classic model bracelet

It is very important to measure the exact size of the wrist because the size of the bracelet is unregulated. To choose the right size, you need to measure the exact wrist volume leaving no space around your wrist. If the wrist size matches two sizes, we recommend that you choose a bigger one. If you have any questions, please contact us.

Modern model bracelet

If the wrist volume is up to 17 cm, we recommend choose a smaller size. If the wrist volume is more than 17 cm, we recommend choose a larger size. The size of a modern model bracelet can be changed according to the needs - the strap has several holes that

Contact us if you have not received your item within the time limit.

We suggest you to check bracelets and jewellery as soon as you receive them to make sure they are in good condition and exactly the ones you ordered.

If you decide there is something wrong with the bracelets or jewellery, please contact us as soon as possible and explain the situation, attach a few photos that will help us to understand the situation better.

After assessing the situation, an appropriate decision will be made and a response will be sent to you within 2 business days.

If the size of Jacob Colinn rings does not match, you can send them back to us (paying for the delivery in both directions) and we will change it to the required size.

When sending goods for resizing be sure to include a printed and correctly completed return form inside the shipment. If you do not have an opportunity to print, write all the information by hand on a piece of paper according to the return policy and put it inside the shipment.

Yes, contact us and we will provide you with an address where you can return the item. Note that the product must be unused and in the same condition that you received it, preferably the packaging should be unopened. We should be informed about any changes within 14 days of delivery.

If you want to increase the size of a classic bracelet, you will need to pay an extra € 5. Bracelet size reduction is free. If you ordered the wrong size of a modern bracelet, the size change is free of charge.

In all cases of bracelet resizing, you will be responsible for shipping costs.

Usually, jewellery and bracelets production take 1 business day.

Implementation of individual engraving ideas may take longer (2-3 business days).

Bracelets and jewellery are shipped only after they are made. You will receive a confirmation when your order will be shipped.

Jacob Colinn bracelets are tailor-made to each client's needs, so personalized items cannot be returned. Jacob Colinn engravable jewellery is made of precious metals (silver, gold) and therefore cannot be exchanged or return

However, if you are not satisfied with the quality of the product, contact us as soon as possible and explain the situation as well as add some photos to help us understand the situation.

Once the situation has been assessed, the decision will be taken and the reply will be sent within 2 business days.

When sending returned or exchanged goods, be sure to include a printed and correctly completed return form inside the shipment. If you do not have the opportunity to print, please include a hand-written form.