1. We have 'NO RETURNS/REFUNDS/REPLACEMENT POLICY' FOR THE INTERNATIONAL PURCHASES. This is due to return custom issues and reverse international transaction complexity. Therefore, please read product description very well and in case of any query thereof, please message me, BEFORE purchasing.

2. Some slight irregularities in pattern, weaving, color, design etc signifies these are unique, handcrafted products. These are not machine crafted and therefore, they cannot be returned on these grounds.

3. The only exceptions of return/exchange/replacement is applicable for domestic (shipping address within Indian territory) shipment. The grounds are:

a. Damaged product (beyond what is visible in the image on our Etsy shop)
b. Wrong product shipped
c. Product not received (delivery failing due to special circumstances as mentioned under Shipping Policy's 8th point are not eligible for any refund)

3. Return terms (applicable ONLY for the domestic shipment):

a. All items must be returned in the same conditions as received with all the tags and invoice in place. Any item exhibiting signs of more than reported wear tear, alteration, resizing, or damage will not be accepted for return.

b. The shipping cost for the return will be payable by the buyer.

c. File your return request(s) within 48 hours of receiving (date of delivery) the product(s). No return requests will be entertained beyond this rigid timeline.

d. You can file your return request through the form on our site or can write to us at contact [!at] storeutsav.com. We shall then send you the detailed instructions for the return process.

e. We process the replacement/refund within 15 working days of acknowledging the validity of your return/replacement/refund request.

1. We accept PayPal Payments.

2. 100% advance payment needs to be made for the total price (product cost+shipping charges+any applicable taxes). We ship only after the amount reflects in our account.

3. We do not accept Cash-on-Delivery (COD) or EMI payments.

4. Orders once placed with Store Utsav, cannot be cancelled.

5. Please check your country's custom rules vis-a-vis Indian parcels/mails, before purchasing from us. Any taxes, duties, etc. on the postal imports or the EMS will be payable by the customer.

1. The shipment is dispatched within 5 working days of receiving the payment. Custom orders are exempt from this timeline.

2. Please DO provide your phone number when placing your order. This helps the delivery official co-ordinate with you in case of your unavailability when attempting delivery. Store Utsav Fashion will NOT be responsible in anyway for a returned shipment due to a recipient's unavailability at the time of delivery. Such instances will NOT be eligible for a refund.

3. Our products are delicate and we want you to get them safely ASAP. Therefore, we use very reliable and tractable India Post-International Registered Airmail Service to dispatch international shipments. Please allow up to at least 15 working days (from the date of dispatch) for the shipment to reach you.

4. We use India Post's Speed Post to deliver most of the products domestically (to an Indian shipping address). Please allow up to 5-8 working days (from the date of dispatch) for the shipment to reach you.

5. We are NOT responsible for the delay incurred at the delivery channel's end.

6. We are also NOT responsible for the delay, lost, or returned shipment due to your non-availability at the mentioned address, weather, natural calamity, fire, government directives, or any such circumstances beyond our control.

7. Please note that we use national postal services for the shipment delivery. Therefore, a shipment is delivered through India Post International Airmail and the destination nation's national postal service. We are NOT responsible for any loss of shipment after the shipment has left Indian territory. Before placing your order, please make sure your national carrier has reliable services. No refund or replacement will be done in this case.

8. The buyer will bear any applicable taxes and duties incurred at the shipping address. Please ascertain the international shipping receipt regulations at the destination address' end. We will not bear any charges.

9. Any tracking request for shipment loss or delay need to be filed with us within 30 working days of making the purchase. Dispatch query for shipment beyond this time frame will not be entertained as Store Utsav Fashion may not be able to recover the records from the delivery services involved.

About Our Products: Our products are handmade and most of them are environment friendly & safe for skin. Nickel free metal, organic fibers, natural dyes, I go any mile extra to bring the premium quality and high level of craftsmanship for you. Created mostly through traditional methods, each piece delivers style value to you. Accordingly, every piece takes at least 5-7 days to finish. Therefore, you are bringing home a legacy with your each purchase. Traditional, regional, contemporary, folk, tribal, we bring ranges suiting your every style statement.

Maintenance:

Jewelry: Most metal jewelry pieces are nickel-free to make it safe for your skin. We use high quality metals & alloys, Zircon crystals, mixed mineral beads to make our jewelry. Keep every piece away from deodorant, perfumes, cosmetics, or any such chemicals. When not in use, please try to keep the piece in a dust free and moisture free environment. Better keep it safely in a case.

Clothes & Bags: Most of our fabric are handmade, organic, employ natural dyes & silk fibers. This makes them environment friendly and safe for skin. Dry clean (if instructed in the product description). If washing at home, use mild detergents. Dry in shade. Iron only if needed. Apply a layer of cotton cloth over the clothing when ironing.

Disclaimer: Please note that the look of the actual product may vary in texture, color, and brightness from that of its digital image.

Shipping Price: We use India Post-International Registered Airmail to ship your purchases. Shipping price varies according to the weight of the packaged item. Since most of our products are a result of hard human efforts and are natural, they are very valuable and delicate. We package them well. Accordingly, our shipping price is set on a cost-to-cost basis.