StoreUtsavFashion is taking a short break
Note from shop owner
paulette on 06 Jul, 20235 out of 5 stars
beautiful wallet happy with purchase
Rakhi responded on 06 Jul, 2023
Thanks very much, Paulette! I am so glad you loved the wallet. I do look forward to your visit again to my Etsy store. :)
Tina on 23 Mar, 20235 out of 5 stars
It is beautiful just as pictured. I'm not sure how sturdy as I just received it today, but I love it! Seller could not have been more responsive with questions. Would recommend this shop.
Rakhi responded on 24 Mar, 2023
Thanks Tina for such an encouraging and appreciative feedback! I am so happy you loved the bag. And I must say, you too have been very supportive and patient throughout. Regarding durability, just like all my products, the bag too shall last very long. :) I do look forward to your visit to my shop again! :)
Sheila on 18 Apr, 20225 out of 5 stars
Great seller!! Communication was super fast and so amazing. Product arrived quickly. Exactly what I was looking for. highly recommended!!
Rakhi responded on 19 Apr, 2022
Thanks so much Sheila for such an encouraging feedback! You too are a fantastic client. Polite, patient, understanding, and appreciative. Dealing with you is an absolute pleasure! I most surely look forward to your visit again to my shop! :)
Iza on 22 Oct, 20185 out of 5 stars
Fast shipping,well packaged,the goods as described. I recommend this seller
Karen on 29 Nov, 20175 out of 5 stars
Thank you very much. It is very unique for me. I am so happy it has fringes. All the best. Karen
Patricia on 31 Jul, 20174 out of 5 stars
Was not exactly what I expected but think my granddaughter will like it.
Wendy on 19 Apr, 20175 out of 5 stars
Warm and pretty color, I love it! Thanks a lot!
Omar on 11 Jan, 20174 out of 5 stars
Genuine stones! But need more work in other areas. On the other side, very nice customer support! Please continue improving!
Customs and import taxes
Returns & exchanges
Frequently asked questions
Clothing (and Fabric Bags): Since we mostly use natural fibers and organic dyes, our regular use cotton clothing have to be hand washed in mild detergent and room temperature water. Dry in shade. Iron moderate to mild. Silks are to be dry-cleaned. Use of bleach, machine wash, and sun drying not recommended.
Jewelry: Since most of our jewelry pieces use metal alloys, try keep them away from moisture. After use, clean them with dry, soft cotton fabric. Then keep them in a well sealed box among cotton balls.
Leather Products: Keep them away from moisture. Even if they get moist, dry them very well, preferably in sun for at least 3-4 days. Store leather products in well sealed dry non-porous bag/box.
In case of any query, please inbox.
Return, Exchange, & Cancellation Details
We have 'NO CANCELLATION POLICY.' Orders once placed with us cannot be cancelled. This is due to reverse international transaction complexity. Only very exceptional returns & exchange requests too will be accommodated. This is due to international return customs complexity and possibility of product damage in added transit. Therefore, please read product description very well and in case of any query thereof, please message me, BEFORE purchasing. Read FAQs below to know more.
Which cases are not eligible for return/replacement for "received" products?
Some slight irregularities in pattern, weaving, color, design etc signifies these are unique, handcrafted products. These are not machine crafted and therefore, they cannot be returned/exchanged on these grounds. Please also note that the look of the actual product may vary in texture, color, and brightness from that of its digital image.
Which cases are eligible for return/exchange?
ONLY the following cases will be eligible cases for RETURN/EXCHANGE:
a. Damaged product (beyond what is visible in the image in our Etsy shop and as mentioned in product description) received
b. Wrong product shipped
c. Product not received (delivery failing due to special circumstances like any recipient's non-availability at the mentioned address, weather, natural calamity, pandemic, fire, government directives/policies, customs issues of the destination country, or any such circumstances beyond our control, are not eligible for return/exchange)
What are Store Utsav Fashion's exchange/return terms?
a. All items must be returned in the same conditions as received with all the tags and invoice in place. Any item exhibiting signs of more wear tear, alteration, resizing, or damage, than when I shipped, will not be accepted for return.
b. The shipping cost & any custom charges (across shipment transport) for the return will be FULLY payable by the buyer.
c. File your return/exchange request(s) within 72 HOURS of receiving (date & time of delivery as per India Post's Time Stamp) the product(s). No return requests will be entertained beyond this RIGID timeline.
d. We process the replacement/refund within 15 working days of acknowledging the validity of your return/replacement request.
What about shipping delays/losses/returned shipment by delivery channels?
We are not responsible for the delay incurred at the delivery channels' ends.
We use national postal services for the shipment delivery. A shipment is delivered through India Post International Airmail and the destination nation's national postal service. We are not responsible for any loss of shipment after the shipment has left Indian territory. Before placing your order, please make sure at your end that your national carrier has reliable services.
We are also not responsible for delay/lost/returned shipment due to recipient's non-availability at the mentioned address, weather, natural calamity, pandemic, fire, government directives/policies, customs issues of the destination country, or any such circumstances beyond our control.
Customs regulations of shipment delivery address.
BEFORE ordering, please find out the customs regulations in the destination country. Store Utsav Fashion (brand of Store Utsav) will NOT be responsible in ANYWAY for ANY customs related issues regarding Store Utsav Fashion shipment, in the destination country (as per the shipping address).
Also, the buyer will bear any applicable taxes and duties incurred at the shipping address. Please ascertain the international shipping receipt regulations at the destination address' end. We will not bear any charges or get involved in any customs issues.
I use national postal services of India (India Post) & destination country to ship your order. I provide tracking id after shipping the order. Etsy updates it in the respective order profile. The tracking order number works as the order tracking link of India Post. After the shipment leaves India, destination country's national post takes over. Therefore, you may check the India Post's tracking number on destination country's national post's tracking site.
Any tracking request for shipment loss or delay need to be filed with us within 30 working days of making the purchase. Dispatch query for shipment beyond this time frame will not be entertained as Store Utsav may not be able to recover the records from the delivery services involved.
Store Utsav Fashion NOT shipping to France and Germany.
Due to some dispatch regulations, currently, we have suspended shipping to France and Germany until further notice. Therefore, please do not place order with French and/or German shipping address with us. We will not be able to fulfil it. The onus of placing an order with French and/or German shipping address and any charges thereof, rests entirely with the buyer. Store Utsav Fashion, a brand of Store Utsav, will not be liable for any related refund or charges in case an order with French and/or German address is placed nevertheless.