I ship all of my artwork in rigid mailers to prevent damage as your artwork is in transit. I ship using USPS, but I can ship using a different carrier. Just contact me and we can discuss using a different service.

Though it doesn't happen often, a shipping service like the Post Office may sometimes lose or damage an item. If this happens to you, please contact me first.

For items shipped Priority Mail, the Post Office requires an insurance claim to be filed 15 days from the date the item was shipped.

If a custom item is damaged by the shipping service, I cannot offer a refund as this was a custom item, but I can replace it for you (as nothing kills the beautiful feeling of receiving artwork better than said artwork being destroyed). For damaged items, please include a picture of the damage with your message.

My favorite materials to use include Prismacolor Pencils, Copic Markers, Pen & Ink (mainly Copic multiliners, as they won't smear with Copic Markers), and Slate Bristol Boards and Medium Tooth Sketch Paper for the artwork surfaces.

I seal all of my artwork using a UV-Resistant Clear Matte sealer, to help protect the artwork.

All artwork, images, and content are the Copyright © of Ernesto Vázquez-Belén. All rights reserved by the artist. The buyer is purchasing this artwork for personal use only and not commercial use. Any and all rights to the artwork, images, and content, including but not limited to publishing and reproduction rights, remain with the artist. The artwork purchased cannot be redistributed, reproduced, copied, or misappropriated in any way.

Custom artwork can take about 4-6 weeks before I ship it out, depending on how many custom orders are in the queue. Sometimes it may take longer to create a custom piece, but sometimes it may take less time.

If you need your artwork sooner, please contact me.

Once you've purchased your custom illustration and I've received your reference images, I'll contact you within 24 hours to follow up with you about your piece and get started on the process of creating your custom artwork.

The initial process of making sure you and I both are on the same page for your custom artwork is very important, as I want to make sure you receive a piece of artwork that you love. I love receiving artwork that I truly love.

I will message you throughout the process with:

• Up to two rough sketches of the artwork
• Progress of the different stages of creating the final piece
• The final piece

This process may vary sometimes depending on the needs and nature of the custom piece.

There are exceptions to my policy on no returns for custom artwork.

• If we have only messaged back and forth about your artwork and only created a simple rough sketch, then I will refund you 100% of your entire purchase.

• Once any necessary mockups have been started or created = Refund - 50%

• Once artwork goes into the stage of creating the final piece = No refunds.

As I said, I want you to love the artwork you are buying, including being happy with the process for creating your artwork. If you have any concerns or questions about anything, or you have a special request that is not outlined in my listings or policies, please feel free to contact me always.