Wholesale inquiries are very welcome. For details please contact us via message. :)

Due to selling our products on other sales portals and participation in sales events, not all products are in stock, so in summer months we reserve a 2-3 week deadline for sending the products.

Most of products are made to order, please be patient. I look forward from every order, we retain a personal approach to each customer, despite the great interest in our products.

Please note, that all of our designs are handmade and two products are not exact copies. Ordered product will not be the same one as in photos, but another one, made by hands followings the same pattern.

We are committed to providing best possible customer service and the client satisfaction is extremely important to us. We always aim to find satisfying solution to any claims received. Therefore once we receive one and agree on the details, we are open to accepting returns and issuing a refund for an unworn product shipped back to us in the original packaging. The refund is issued once the item reaches our studio. The shipping cost for returning an item must be covered by the customer.

We are also open to exchange ordered product, however please note that you should pay the additional shipping costs for return way.

Please note that the custom-made and made to order items are not returnable or exchangeable.

If you want to return or exchange ordered product please contact us by Etsy message.

As a seller we are unable to take responsibility for items that are lost, damaged or not delivered by the postal services / shipping companies. On a very rare occasion when the item is not delivered in time, despite being despatched from our studio, we will file a claim to the postal services / shipping company. The claim requires 30 days processing time to be resolved. If the lost parcel is not retrieved and delivered within those 30 days, we will only then issue a refund for the lost item.

Unclaimed orders that were returned will be re-sent after payment for the second shipping is received.