Your order is shipped from Guwahati, Assam – in the Northeast of India

Standard Shipping is via Post (Registered Air Mail) with an estimated 2-4 WEEKS delivery time. This shipping mode is more economical but may not be tracked once it is outside the Indian border.
For certain items, we will send them via FedEx.

SHIPPING UPGRADE: Please contact us if you prefer faster delivery.

All the estimated delivery time (EDT) depends on Custom Checking and Clearance and also transit time in each country. We are not in any way responsible for the delay due to this.

Your order will be shipped from India to your ETSY ADDRESS via FedEx with end to end tracking number. Please make sure that your address filed in Etsy is up to date. Or you can convo me if you want it to be sent to another address. Any changes of address after your item is shipped will cost extra.

Customs fees have to be borne by the buyer. You can request additional receipts/invoices for paperwork.
For the EU, the buyer and I abide by the policies discussed in this Etsy article:
https://www.etsy.com/in-en/help/article/39397023331

We take great care in creating all of our products to ensure your satisfaction. However, if for any reason you are not completely satisfied with your purchase, please reach out to me directly via Etsy Convo or at chezvies.handmade@gmail.com within 3 days of receiving the item. To be eligible for a refund, the item must be returned unused and in its original condition. The buyer is responsible for the return shipping costs and any loss in value if the item is not returned in its original condition. A refund will be issued upon receipt of the returned item. Please note, there will be no refund if negative feedback is left without first contacting us.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized orders
• Intimate items including Face Masks (for health/hygiene reasons)
• Items on sale

If you need any further assistance or have questions, do not hesitate to contact me.

It is the responsibility of the buyer to ensure a safe delivery location for their package. In the event that the package is marked as delivered but not received, refunds will not be available. We suggest checking with your neighbors or your local post office and/or filing a police report if this occurs.

Here’s how:

Check your email inbox for an email from us that includes the money request or invoice.
Click the Pay Now button in the email. (If you don’t see it, click the link in the email, or copy and paste the link into your browser’s address bar.)
If you already have a PayPal account, enter your password and click Log In.
Review the money request or invoice, and then click Pay Now to complete your transaction.

To create a new PayPal account and pay using your new account, click Continue and follow the instructions.
To pay without creating a PayPal account, click debit or Credit Card.

https://www.paypal.com/us/smarthelp/article/how-do-i-pay-for-a-payment-request-or-invoice-faq2206

Gift wrapping service is available free of cost. Please include personal message you want to be written on the card at the message to seller box during the check out.

This a very rare case, but should this happen please contact me directly with picture of the said products/items that has been wrongly dispatched. I'd be glad to remedy the situation.

I accept bulk orders in limited quantities. Please get in touch to get the quotation for bulk orders. Thank you.

We are happy to accommodate custom orders, such as fabric selection and minor design modifications. Personalization is also available upon request at no additional cost. Please feel free to contact us and we will work with you to create your desired product.