I am happy to accept custom orders. Each of my creations allows for different customization options so please contact me for further information. Custom orders can require up to 15 days to be processed and cannot be returned or exchanged. A different price may apply to a customized item depending on your request. Please also note as I usually work in small quantities, custom orders are subject to the availability of materials, so in some cases I might not be able to accept your request.

Every purchase deserves a gift wrap whether you're buying just for yourself or as a present for someone else! I will always pack your purchases with care and love, so that you will enjoy the packaging as much as the item itself.

Processing time varies based on the items in your order. Have a look at the shop policies to see the processing time for each listing. Please note that, if you order many items, overall processing time may increase accordingly.

All my creations are shipped worldwide by courier service (DHL, UPS)
To know the shipping rate for your country see the Shipping & Policies tab. Please note international buyers are responsible for extra taxes, VAT and customs, check your country regulations for further information.
Please also note I'll do my best to meet the shipping estimates, but can't guarantee them as they depend on the courier service, too.

If you're a boutique interested in our accessories,
please e-mail us for our wholesale terms.
cucitorino@gmail.com

You can return your items within 7 days after receiving it, but the items must be returned in the original conditions and unwashed.

You can return the items in these cases:
1. Distinct and visible damages (we will ask you photos)
2. Different fabric or colour from the description (keep in mind that they are REAL handmade items so slight differences from the photos could happen)

Keep in mind that turbans adapt to head circumferences from 54 to 57 cm, if you need different measures other than these, contact us.

Refund can be issued only once we'll have the item back in our hands. We will refund only the items cost minus a 15% of restocking fee.
Customer is responsible for shipping costs.

Please contact us for additional infos.

-Cancellations can only be made before shipping is processed.
Note that we can not issue refunds for items abandoned, not claimed or refused at customs.
We are not responsible for packages sent to an incorrect address provided by the buyer. Packages deemed undeliverable due to an incorrect address will NOT be refunded.

-Custom/Personalized orders are non-refundable.

Our items are NOT machine washable.
We recommend hand washing with detergent for delicate items with cold water.