★PRINTS AND OTHER PHYSICAL ITEMS★

We ship from the UK via Royal Mail (http://www.royalmail.com). Items to the UK are sent via Second Class. Items to the rest of the world are sent via Royal Mail International Standard.

Items usually leave our hands in 1-5 days once we receive payment (orders placed on weekends/holidays and custom/personalized items may take longer). We will contact you to let you know when the item has been shipped.

Shipping costs are approximate and include the actual cost of shipping plus a small amount to cover the cost of shipping supplies.

For orders to USA, Canada, Central and South America, Africa, Asia & Australia, please, allow up to 25 working days for delivery. If you haven't received your order in that time, please, contact us.

★SHIPPING ADDRESS★

All items will be shipped to the address you provide on Etsy (NOT PayPal address – Please, ensure your Etsy address is correct, we are not responsible for items shipped to incorrect address).

★PACKAGING★

We will always wrap the item paying special attention to the most delicate parts of it.

★PRINTABLES SHIPPING★

We will email a JPEG file to your e-mail address within 24 hours after we receive the payment. If you don’t receive it after 24 hours, please contact us.

All items purchased cannot be resold on Etsy or any other online or physical shop.

★PRINTS★

All prints are originally digitally or hand drawn by Sandra Ortuño as well as scanned, if that is the case. They are all printed on high quality paper (described in each item description) at a local well-known quality reprographics business. NOTE: Remember that the color you see on an announcement may not be the exact color you expect. Every computer monitor is different. Please take this into consideration. 

★PRINTABLES★

If you need a PDF or PNG file, please let us know. NOTE: You absolutely cannot re-distribute the purchased digital items under any circumstances and cannot, under any circumstances either, claim it as your own creation. Also, you may not sale printed sheets of our designs. The rights of any kind of distribution belong exclusively to Sandra Ortuño.

★WHERE WE WORK★

Items come from a non-smoking home. However, we do have two lovely cats!

BY PLACING AN ORDER, THE BUYER AGREES TO ALL TERMS.