We take great care in packaging our products. Still something broken during shipping? No worries! Your package is insured.
If something is damaged or broken during transit, you get a total refund or a new item send to you.
(!)Before we can guarantee to refund your purchase make sure you make pictures of the damaged goods. The box, the product(s), the labels of the products. So we can declarate it to the insurance company for you. Once you have opened all the seals we cannot guarantee your refund anymore. Always dubbel check before you throw away the box and the seals/tape on your purchase.

We also like to hear from you if there has been a mistake on our part, feel free to contact us, we will be more than happy to solve the problem.

Second toughts about your purchase? Please contact us within 5 days of delivery.
Make sure you dispatch your item(s) back within 14 days of delivery.

The following items can’t be returned or exchanged:
* Custom or personalized orders and items
* Items on sale
* Color differences or size problems because the customer did not read the description carefully before placing the order
* Similar issues which are not recoverable from the seller

Conditions of return or exchange:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All our butterfly specimen come from ethically sourced butterflyfarms all around the world. These breedingfarms are helping to maintain the natural butterfly population but also preserve the natural habitats with it’s many flora and fauna. Well-known examples of these habitats are the various tropical rainforests and the Amazon regions.
Instead of cutting down tropical rainforests, local communities now participate in these conservation projects that provide them with fair employment, income and livelihoods.

No definitely not! The butterflies we process have lived their full cycle on tropical butterfly farms. From egg to caterpillar, from pupa to butterfly, to find a partner where the whole cycle starts all over again for the next generation. Due to the full life course you can therefore find some natural damage to the wings. After they died they are dried and sold.
Collecting tropical butterflies does not speed up their extinction. In fact, in the wild less than 8% of butterfly eggs will reach adulthood. In contrast, captive breeding programs on butterfly farms achieve 70%-90% survival rate. The farms also release up to 20% of all generations back into the wild, helping to preserve the insects in their natural habitat.

Birds go through a natural moulting process every year in which the feathers of the previous year are replaced by new ones. The 'old' feathers that the birds naturally shed are then collected and washed. These feathers come from (domesticated) bird keepers and breeders, mainly from the EU and UK. Availability is therefore limited per year and the selection changes regularly. Never wait too long to purchase as they go very quick, when ther’re out of the assortiment it can be you have to wait a year or longer for new specimens.
In addition, a small part of the feathers are also obtained from licenced gamekeepers through game management (EU, UK), in compliance with wildlife conservation laws.