All items are safely and securely packaged. Once it is handed over to the carrier, it’s out of our hands. It is important that you as a customer are and remain happy. So, in the unfortunate case of receiving a damaged package, you can qualify for a refund by following these instructions:

• take multiple pictures of the entire box and the damaged item(s)
• report to your local carrier/ postal office within 48 hours after receipt
• report to Sharlene Lisanne within 5 days of receipt and include the fully completed and mutually signed ‘Damaged report’ from your local carrier/ postal office.

All orders are final and returns, exchanges & cancellations are not accepted. Detailed photographs and descriptions are always provided with the listing. Additional information and / or more pictures are available upon request.

All applicable customs duties and taxes are the buyer’s responsibility. This varies per country or state, please inform at your local (online) customs office.