I take great care with packing and shipping, this includes good quality double walled card boxes, bubble wrap and void fillers such as air pockets.

I'll gift wrap your order for you - if your order is a gift and you would like me to send a handwritten card with your order I have a range of greeting cards you can select from. Look for 'card selection' in helensprettyvintage, select a card to go with your order and include the note you would like written inside your card.

In the unusual situation of your purchase not reaching you in good condition due to being damaged during shipping, please CONTACT ME WITHIN 14 DAYS OF DELIVERY as shipping companies will only consider a claim if made within this time scale. Many thanks, Helen

Vintage means over 20 years old, inline with Etsy's policy, however most items described in Helens Pretty Vintage as vintage are from the 1970's and earlier. Items described as antique are over 100 years old.

If you are buying more than one item shipping may not be as expensive as initially quoted. Once you have placed your order I will check shipping based on combined weight and size. I will refund any overpayment for shipping.

Vintage condition means an item will have signs of use and age - which often all part of its character. The item will not have damage such as cracks, chips or breaks.
All repairs will be detailed and photographed.
Any time worn damage will be described in the item details.

Unfortunately shipping is expensive and there's no way around it, costs of shipping by UPS, DPD and Royal Mail for example increased significantly during the last 12 months.
I always make time to search for a the most economical, speedy and safe carrier.
Shipping will not necessarily be tracked as this can add to the cost; Royal Mail standard class does not include tracking.
Shipping upgrade can be organised if you message me before you buy so I can set up the changes on the listing you are interested in.

If the vintage or antique item you are interested in can be personalised in someway, such as engraving - please contact me to discuss you request.
Looking for a replacement part for a family heirloom or favourite antique piece? I'm happy to take requests for such things to be sought once we have agreed an estimate for the piece.

I have a lovely range of flower and nature themed cards available at Helen's Pretty Vintage which can be added to your order with any personal message you would like adding.
https://www.etsy.com/listing/1056581261/helens-pretty-vintage-card-selection-to