Always measure your pets neck before purchasing. If you think you are really close to the max neck for the size you are planning to order, I highly recommend either reaching out to me to confirm the best size, or sizing up so a bandana isn’t too tight for your pet! You can also add a note to your order to add snaps to your bandana!

Bandanas:
Machine wash on a gentle cycle and hang to dry. Frayed bandanas can be combed or brushed if they get tangled, and you can iron all bandanas if needed to remove any wrinkles and get them looking brand new!

Collars:
All collars can be hand washed with a mild soap and warm water and they will come clean very nicely! All Rhinestone collars can be cleaned the same way. For mild dirt etc sometimes only warm water is needed. I do also recommend for Rhinestone collars to avoid super rough play with other dogs while the collar is on, the Rhinestones hold up extremely well for any kind of adventure! But dogs rough housing with claws/teeth (even just playfully) can be more likely to snag a rhinestone out of its setting!

ALL orders can be fully personalized, if you do not like an aspect of my bandanas/BioThane collars (EX: one of the prints, the fray style or hardware, rhinestone colors for collars etc) do not hesitate to contact me, I am always willing to work with my customers to give you exactly what you want! I also have the ability to make fully customized collars that aren’t offered on my listings. If you reach out, I can get a quote together for you, and if you’re happy with the quote we can work on a custom listing for you to purchase! If what you want to order is a fully custom item (or something not offered on my listings) please be sure to hear back from me before making a purchase so I can ensure you’ll be happy with your order!

Wholesale is available for all items in the shop, please message me for details on pricing!

IIf you are placing an order for a custom Rhinestone BioThane Collar, if you are not satisfied with the outcome of the options you selected, I’m happy to make the desired changes you want. However, there will be additional fees for shipping & replacement of Rhinestones etc. Please reach out to me via Etsy messages, and I can provide a quote for the requested adjustments. I do not accept returns on customized rhinestone collars. Please understand this is because a lot of time, energy, effort, and materials go into collars. If you order a rhinestone collar and choose your BioThane, rhinestones etc it is 100% custom to you and I don’t have a way to offer this to other customers. Please be sure that the collar you order is exactly what you want

Please note that I do have a size chart listed on all my BioThane listings. Also, sizing is more heavily geared towards making sure the cost of the size collar you order, will cover my cost of the materials to make it. EX: if your dog has a 17” neck, PLEASE be sure to size up and order the size large and not medium. I do make all of my collars 100% custom in house, and I make sure each collar is tailored to the neck measurements provided by my customers. However, if you order a size down then I am short the cost of materials on my end to make your collar. Please be considerate of this as I always strive to make all my customers happy, but want to make sure the costs are covered on my end as well!

The short answer to this question is YES. Please note that I do offer all lengths on all of my listings (This is because I do have customers for example with a small neck dog, that do like a wider or thinner collar based on the breed etc. of their pup) but I DO NOT recommend the 1.5” collars for any toy breed dogs! These collars will be far too heavy for such tiny dogs. The 1.5” wide BioThane is made with a “Super Heavy Duty” BioThane, and then with the added buckle & D ring these collars are much heavier than any other width. If you aren’t sure if a collar would be too heavy for your dog/breed, I would highly recommend either going down a size (1”, 5/8” or 1/2” wide) or reaching out to me and I can help you decide which width would be best

100% I can make any collar to fit any size pet! I make all my collars/leashes etc. custom in house so please always be sure to list your pets neck size when you place your order (either in the personalization box or the notes to seller) and I will be sure that your collar is tailored perfectly to fit your pet!

My processing time does vary slightly depending on what you order. The following times are based on business day processing times (Saturday and Sunday are not included in these times) I do work on orders 7 days a week, but I only base processing times based on “business days” Please try to be patient with the processing times I get orders shipped as soon as I possibly can! These are the following processing times:

Bandanas/Infinity Scarves: 3-8 business days

Standard BioThane Collars/Leashes: 5-9 business days

Fi Compatible Collars: 5-9 business days
Rhinestone BioThane Collars/Leashes: 8-10 business days
*Please note these are 100% custom items I make all collars by hand in house so that is the reason for this processing time