Processing time is the expected period of time between the date an order is placed and when it is shipped. Our processing time is 1-3 business day after we receive the payment.

PLEASE CHECK your address before purchasing! We are not responsible for wrong given address.
The items will be shipped via registered priority mail with a tracking number.
Package to European countries arrives in 7-10 business days.
Package to USA, Canada, Australia and the rest of the world arrives in 10-18 business days.

At the moment we are offering express shipping for USA and Canada. If you are from other country and you want express shipping please contact us.

All our jewelry comes ready to give in a beautiful jewelry box made in Germany wrapped in organza bag.

-Keep your jewelry in the original package or in a box, away from heat, natural sunlight and humidity.

-Use only a polish cloth. Avoid using liquids and soaps. Remove jewelry before doing sports,showering/bathing in the beach/in the pool and before going to bed. Avoid wearing your jewelry when using chemicals, soaps and creams.

All packages are sent by REGISTERED Mail with a TRACKING NUMBER. You can check the status of your order when you go to Account > Purchases and reviews > Find your order.

Courier will deliver the package to your address. If you are not available please, go to your local postal office with the tracking number and the package will be there.

Refunds regarding an item that has not yet been received are issued only after 2 months have passed since shipping.
In case of a claim of faulty item refund will be issued as soon as the goods have been returned to us and we have checked them ourselves.

Please, double check your address BEFORE ordering. Once we send your order we are unable to change your shipping address. In this case your postal office will returt the package to us marked as "unclaimed" or as "unable to deliver/wrong address.

To reship a package we will send you a listing to pay for shipping even if you orderer in a free shipping sale (we can´t take charge of your mistakes, shipping is not free for us and we need to repackage your order).

- If the customer wants to return the item for personal reasons (for example the customer does not like it in person), he is always responsible for any return shipping costs (shipping and customs) and will receive a refund for the price of the item ONLY. If the items have been sent with free shipping, the refund will be minus the shipping charges!

- If the reason that the customer wants to return the item comes from our mistake we will gladly take it back and refund 100% of the total cost (price + shipping cost).

To return an item in any of the two cases above, please follow the instructions below:

In order to receive a refund, you have to:

- Return the item in perfect condition unused and undamaged!

- Make sure to use a bubble wrap bag or envelope with REGISTERED mail and TRACKING NUMBER for safe delivery because if you send a big package it will go through customs check and I won't get it unless you pay an extra fee.

- Make sure that you do not write the cost on the envelope or bag because it will go through customs check and again you will need to pay a big fee for me to receive it!

The refund will ONLY take place shortly after the reception of the item.