We accept the cancelation request only before we start production and within 24 hours of purchase. Please, message via Etsy message or email us. After we receive your cancelation request within 24 hours of purchase and your order is not in production, it may take up to 48 hours to refund your money and cancel your order.

Yes, You can still make payment with your Credit/Debit card. Please see the below 1 minute video walkthrough >>> https://drive.google.com/file/d/1vWsiY41bpDl5_GICO3cxz82vAhE0aDgv/view?usp=sharing

We ONLY accept the cancelation request before we start production and within 24 hours of purchase. But when under production, if you still want to cancel. we will do it only if you agree to pay 50% of the Item's total cost. That means you will get a 50% refund. If your order is shipped out and then you want to cancel, we will do it only if you agree to pay 75% of the Item's total cost. That means you will get a 25% refund.

If your address on the Etsy order page is wrong, or if you want to ship to a different address, we can help you, only if you contact us before we ship out. Once an order is shipped out we cannot change address, re-route or stop the delivery.

No, we do not Ship to a PO BOX, FPO, or Military address, if your order address is a PO BOX, FPO, or Military address, we will contact you to provide an actual residential address, and you can give us your actual residential address. or you can update your shipping address on Etsy before you place your order. Note that, we will not be responsible for any delay for PO BOX, FPO, or Military address, we will not refund or remake if your product is not delivered in time or destroyed by customs.

Anna's Custom Print shop is a sister concern of shoplanyard.com, a leading supplier of customized promotional products since 2005. Shoplanyard is a major supplier of many renowned companies in the USA and Europe. Our HQ, factory, and warehouse are in Foshan China. All your products are manufactured in our factory and ship to anywhere in the world.

We especially focused to sell in the USA, CA, UK, EU, AU, NZ, and UAE. We ship by SF express, Fedex, DHL, UPS, and USPS, and provide a tracking number after shipping.

We have a good track record, so you can order with us without any worry.