FlowerPosterRHB

data protection


1. What personal data is collected

What information I collect
In order for me to process your order, you must provide me with certain information (which you have authorized Etsy to provide to me). This includes
- your name,
- Your e-mail address,
- your postal address, i.e
- a payment information and
- Information about the product you are ordering.
You also have the opportunity to provide me with additional personal information (for example, for a custom jewelry order) if you contact me directly.


2. Legal Basis to Collect, Use and Disclose Personal Information

Why I need your information and how I use it
I refer to a number of legal bases to collect, use and share your information. Namely:
* to the extent that I need your information to provide my services, for example to process your order, resolve disputes or provide customer support;
* if you have given your express consent (which you can revoke at any time), for example by subscribing to my newsletter distribution list;
* if necessary to comply with a legal obligation or court order, or in connection with legal claims, such as the need to retain information about your purchases for tax purposes; and
* as necessary for the purposes of my legitimate interests - provided these legitimate interests are not overridden by your rights or interests - for example 1. to provide and improve my services. I use your information to provide the services you have requested from me and in my legitimate interest to improve my services; and 2. to comply with Etsy's Seller Policy and Terms of Service. I will use your information as necessary to fulfill my obligations under Etsy's Seller Policy and Terms of Use.

3. To which third parties will personal data be passed on

Sharing and Disclosure of Information
Customer data is important to my business. I only release your personal information for specific reasons and under specific circumstances, as follows:
*Etsy. I share information with Etsy as necessary to fulfill my obligations under Etsy's Seller Policy and Terms of Service.
* Service providers: I commission certain trusted third parties to carry out tasks and provide services for my shop, such as parcel services. I share your personal information with these third parties, but only to the extent necessary to perform those services.
* Business Transfers: If I sell my business or merge with another, I may disclose your information as part of that transaction to the extent permitted by law.
* Compliance with Law: I may collect, use, retain and disclose your information if I have a good faith belief that doing so is appropriate and necessary to: a) respond to legal process or governmental requests; b) enforce my contracts, terms and policies; c) to prevent, investigate and resolve fraud and other unlawful acts, security or technical problems; or d) to protect the rights, property and safety of my customers or others.

4. How long is personal data stored

Data retention
I will only retain your personal information for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may need to retain this information to comply with legal obligations and regulations, resolve disputes and enforce my agreements. In general, I keep your data for the following period: 4 years.


5. Transfer of personal data to countries outside Europe: this is how this transfer is carried out

Transfer of personal data to countries outside the EU
I may store and process your information through third party hosting services in the United States and other countries. Therefore, I may transfer your personal data to countries whose data protection and government surveillance laws differ from the corresponding laws in your country. If I am expected to transfer information about you outside the EU, I will rely on the EU-US Privacy Shield as the legal basis for the transfer because Google Cloud is EU-US Privacy Shield certified.


6. What rights do buyers have regarding the use of their personal data and their contact details

Your rights
If you live in certain regions, including the EU, you have a number of rights regarding your personal data. Some of these rights apply generally and others apply only in specific cases. These rights are described below:
* Access: You may have the right to access and obtain a copy of the personal information I hold about you by writing to me using the contact information below.
* Modification, Restriction, Deletion: You may also have the right to change your personal information, limit my use of that information, or delete it. Except in exceptional circumstances (such as if I need to retain data for legal reasons), I will generally delete your personal data upon request.
* Objection: You can object to 1. me processing some of your data in relation to my legitimate interests and 2. receiving marketing messages from me after you have previously expressly consented to this. In such cases, I will delete your personal data unless I can demonstrate convincing legitimate reasons for its continued use or if it is necessary for legal reasons.
* Complaint: If you live in the EU and would like to raise concerns about my use of your data - without prejudice to any other rights you may have - you have the right to contact your local data protection authority with these concerns.

This is how you contact me
For the purposes of the EU General Data Protection Regulation, I, Robert Biedermann, am the data controller for your personal data. If you have any questions or concerns, you can contact me at
robert.biedermann.design(ad)gmail.com
to contact. Alternatively, you can write to me at the following address:
Robert Biedermann / RHB DESIGN
Schäftlarnstr. 86
81371 Munich
Germany

Alternatively, you can send your request directly to ETSY, they can also help.