Privacy Policy
This Privacy Policy describes how and when LettersToEnna collects, uses, and shares information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you may access through Etsy. You can review Etsy’s Privacy Policy to learn more about how Etsy handles your information.
Information I Collect
To fulfill your order, you must provide me with certain information through Etsy, such as your name, email address, shipping address, payment information, and the details of the product you are ordering.
For personalized jewelry or custom keepsakes, you may also choose to provide additional information, such as a name, initial, date, short message, or other customization details needed to create your order.
Why I Need Your Information and How I Use It
I collect and use your information only when necessary to provide my services, including processing your order, creating personalized items, shipping your purchase, providing customer support, responding to messages, resolving disputes, and keeping records required for legal, tax, or business purposes.
I may also use your information when necessary to comply with Etsy’s Seller Policy and Terms of Use, or when required by law.
If you choose to sign up for any future mailing list, promotion, or update outside of Etsy, I will only send marketing messages with your consent, and you may unsubscribe or revoke your consent at any time.
Information Sharing and Disclosure
Customer information is important to my business, and I only share your personal information in limited circumstances.
I share information with Etsy as necessary to provide my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use.
I may share your name, shipping address, and order details with trusted service providers, such as shipping carriers or delivery partners, only to the extent needed to fulfill and deliver your order.
If required, I may also share information to comply with legal obligations, respond to lawful requests, enforce my shop policies, prevent fraud, resolve disputes, or protect the rights, property, and safety of my customers, my shop, or others.
If I ever sell, transfer, or merge my business, customer information may be disclosed as part of that transaction, only as permitted by law.
Data Retention
I retain your personal information only for as long as necessary to provide my services and maintain business records.
In general, I may keep order-related information for up to 4 years for tax, legal, dispute, and business record purposes, unless a longer retention period is required by law.
Personalization details are only kept as needed to complete your order, provide customer support, or maintain order records.
Transfers of Personal Information Outside the EU
If you are located in the European Union or another region with data protection laws, please note that your information may be transferred outside your country through Etsy, shipping providers, or other trusted services used to process and fulfill your order.
I rely on Etsy and other service providers to apply appropriate safeguards when handling personal information across different locations.
Your Rights
If you reside in certain territories, including the European Union, you may have rights related to your personal information.
You may have the right to access, correct, restrict, or request deletion of the personal information I hold about you. You may also object to certain uses of your information, such as marketing messages, if you previously gave consent to receive them.
In some cases, I may need to retain certain information to comply with legal obligations, resolve disputes, or enforce my agreements.
If you would like to access, correct, or delete personal information held by Etsy, you may contact Etsy directly through Etsy.com/help.
How to Contact Me
For purposes of data protection law, I, Enna of LettersToEnna, am the data controller of the personal information I receive through Etsy for my shop.
If you have any questions or concerns about your personal information, you may contact me through Etsy messages.
You may also contact me at:
Email: sarahlee5290@gmail.com
Shop: LettersToEnna on Etsy
