LunoraPortraitStudio

# Lunora Portrait Studio Privacy Policy

**Last updated: July 24, 2026**

This Privacy Policy describes how and when Lunora Portrait Studio (“I,” “me,” or “my”) collects, uses, and shares your personal information when you place an order, contact me, or otherwise use my services through Etsy.com or its related services.

By purchasing from or interacting with Lunora Portrait Studio, you acknowledge that you have read and understood this Privacy Policy.

I may update this Privacy Policy from time to time. Any changes will be reflected by revising the “Last updated” date above.

## 1. Information I Collect

To fulfill your order, you may provide certain information that you have authorized Etsy to share with me, including:

* Your name;
* Your email address;
* Your postal address, if your order includes a physical product;
* Details of the product or service you ordered;
* Messages, customization instructions, pet names, dates, wording, and other information you provide;
* Reference photographs or other images you upload for your custom artwork; and
* Any additional information you choose to provide when contacting me.

Payments are processed through Etsy. I do not directly receive or store your complete payment card or banking information.

Please only upload photographs or other materials that you own or have permission to use.

## 2. Why I Need Your Information and How I Use It

I collect and use your information only when I have a lawful basis to do so, including:

* **To provide my services:** I use your information, reference photographs, and customization details to create your artwork, communicate with you, provide previews, make requested revisions, deliver your final files or physical products, provide customer support, and resolve disputes.

* **With your consent:** I may use your information for a specific purpose when you have given me clear permission. You may withdraw your consent at any time.

* **To comply with legal obligations:** I may retain and use certain information when necessary to comply with tax, accounting, regulatory, or other legal requirements.

* **For legitimate business interests:** I may use information as reasonably necessary to operate and improve my business, prevent fraud, maintain records, protect the security of my services, and comply with the Etsy Seller Policy and Etsy Terms of Use, provided that these interests are not overridden by your rights.

I will not add you to a mailing list or send you promotional emails without your consent.

## 3. Reference Photographs and Custom Artwork

Reference photographs and customization details are used to create and deliver the artwork you ordered.

Because custom artwork may be created using digital illustration, image-editing, or AI-assisted tools, your reference images may be processed through trusted service providers only to the extent reasonably necessary to complete your order.

I do not sell your reference photographs or personal information.

I will not publicly display, publish, advertise, or post your original photographs or completed custom artwork for promotional purposes without your permission.

Please avoid submitting photographs that contain sensitive information or people who have not consented to the use of their image.

## 4. Information Sharing and Disclosure

Protecting my customers’ personal information is important to me. I share personal information only for limited business or legal purposes, including:

### Etsy

I share information with Etsy as necessary to provide my services and comply with the Etsy Seller Policy and Etsy Terms of Use. Etsy separately processes your information according to its own Privacy Policy.

### Trusted Service Providers

I may use trusted third-party service providers to help operate my shop and fulfill orders. These may include:

* Digital illustration, image-editing, or AI-assisted creative tools;
* Cloud storage and file-delivery services;
* Email or customer communication services;
* Printing, production, shipping, or fulfillment providers when you purchase a physical product; and
* Professional accounting, legal, or administrative services.

I share information with these providers only to the extent reasonably necessary for them to perform the relevant service.

### Business Transfers

If I sell, transfer, or merge my business, I may disclose information as part of that transaction, only as permitted by applicable law.

### Legal and Safety Requirements

I may collect, retain, use, or disclose information if I reasonably believe it is necessary to:

* Respond to legal proceedings or lawful government requests;
* Comply with a legal or regulatory obligation;
* Prevent, investigate, or address fraud, illegal activity, security incidents, or technical problems;
* Enforce my agreements; or
* Protect the rights, property, and safety of my customers, my business, or others.

## 5. How Long I Keep Your Information

I retain personal information only for as long as reasonably necessary to provide my services, maintain business and transaction records, resolve disputes, and meet legal, tax, and regulatory requirements.

I generally retain order-related records for up to five years unless a longer or shorter period is required or permitted by law.

Reference photographs, working files, previews, and completed artwork may also be retained during this period to provide customer support, fulfill revision requests, or replace previously delivered files. You may contact me to request earlier deletion, subject to any legal or operational requirements that require continued retention.

## 6. Transfers of Personal Information

I am based in Canada and may use Etsy or other service providers located in Canada, the United States, or other countries.

As a result, your personal information may be transferred to or processed in a country with privacy and government-access laws that differ from those in your country. When required, I rely on appropriate lawful safeguards or the transfer mechanisms provided by the relevant service provider.

## 7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

* **Access:** You may request access to or a copy of the personal information I hold about you.

* **Correction:** You may ask me to correct inaccurate or incomplete personal information.

* **Deletion:** You may request that I delete your personal information, except where I am legally required or otherwise permitted to retain it.

* **Restriction:** You may ask me to restrict how I use certain personal information in applicable circumstances.

* **Objection:** You may object to certain processing based on legitimate interests or to the use of your information for direct marketing.

* **Withdrawal of consent:** Where processing is based on your consent, you may withdraw that consent at any time.

* **Complaint:** You may have the right to submit a complaint to the privacy or data protection authority in your jurisdiction.

If your request concerns information held directly by Etsy, such as your Etsy account or payment information, you may need to contact Etsy directly.

## 8. Children’s Privacy

My services are not intended for children under the age required to enter into a binding contract in their jurisdiction. I do not knowingly collect personal information directly from children.

## 9. How to Contact Me

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact me through Etsy Messages or at:

**Lunora Portrait Studio**
**Etsy shop:** https://lunoraportraitstudio.etsy.com