MonjourHandmade

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, payment providers, shipping carriers, or any other third-party services you may access through Etsy. You can refer to Etsy’s own Privacy Policy to learn more about how Etsy handles your information.

Information we Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, details of the product you ordered, and any personalisation details you choose to provide.

You may also choose to provide me with additional information if you contact me directly, for example for a custom order, sizing request, delivery question, or customer service issue.

Why we Need Your Information and How we Use It

we use your information only when necessary and for the following purposes:
* To process, make, package, and deliver your order.
* To communicate with you about your order or respond to your messages.
* To provide customer support.
* To settle disputes or resolve problems with an order.
* To comply with legal, tax, and accounting obligations.
* To improve my products and services, only when this is based on order-related communication and not for unsolicited marketing.

We do not use buyer information to send unsolicited marketing messages. We will only contact you through Etsy or by email when it is necessary for your order, customer service, or a legal obligation.

Information Sharing and Disclosure

We respect your privacy. We share your personal information only in limited circumstances:
* With Etsy, as necessary to provide my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use.
* With shipping and delivery providers, only to the extent needed to deliver your order.
* With payment processors, where required to process your payment securely.
* With professional service providers, such as accounting or legal advisors, if required for tax, accounting, or legal compliance.
* With authorities, only if required by law or to protect my legal rights.

We do not sell your personal information.

Data Retention
We retain your personal information only for as long as necessary to provide my services and as required for legal, tax, and accounting purposes. In general, we may keep order-related information for the period required by applicable French and EU regulations.

Your Rights
If you are located in the European Union, you have certain rights regarding your personal information. You may have the right to access, correct, restrict, or delete the personal information we hold about you.

If you would like to access, correct, or delete personal information held by Etsy, you should contact Etsy directly.

If you contact me with a privacy-related request, we will respond as soon as reasonably possible and in accordance with applicable law.

For privacy-related questions, you can contact me.