MysteryofVenice

Murano Glass Jewelry and Home Decor from Venice, Italy

Venice, Veneto 614 Sales On Etsy since 2015

5 out of 5 stars (134)

MysteryofVenice

Murano Glass Jewelry and Home Decor from Venice, Italy

Venice, Veneto | 614 Sales

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Mystery of Venice

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Mystery of Venice

Announcement    Mystery of Venice, the shop specializes in authentic Murano glass jewelry and home decor handmade with beautiful glass from the most famous 'glass' island of Murano, Italy. Designed and created by Mystery of Venice.

Announcement

Last updated on Apr 1, 2018

Mystery of Venice, the shop specializes in authentic Murano glass jewelry and home decor handmade with beautiful glass from the most famous 'glass' island of Murano, Italy. Designed and created by Mystery of Venice.

Reviews

Average item review
5 out of 5 stars
(134)
See reviews that mention:
quality 6 shipping 20 customer service 17

About MysteryofVenice

Sales 614
On Etsy since 2015

Mystery of Venice is an art shop offering you original designs of Venetian craftsmanship specializing in authentic Murano glass and handmade jewelry.

The mystery of Venice is the true allure of this centuries old city seemingly floating on the Adriatic sea. It is unique not only for its beauty but most of all for the mystery lying within every stone, every bridge or canal. At each turn there is a story to be told by a Venetian of many years past. Once the richest, most cultural and creative cities of Europe due to its booming trade with the Orient in the late 13th century.

Mystery of Venice, the shop specializes in handmade glass jewelry and interior decor. Designed and made by Mystery of Venice in collaboration with selected Muranese glassmakers. All glass is authentically handmade in Murano, Italy. Murano is the most prestigious center of glassmaking in the world known for its unsurpassable quality, expertise and style. Discover the Mystery of Venice!

You may enjoy also seeing my other Etsy shops by clicking on these links:
https://www.etsy.com/shop/ilovemuranoglass
https://www.etsy.com/shop/iliosshop
https://www.etsy.com/shop/jewelsofsheherezade

Production partners

  • Glassmaker

    Murano, Italy

    Murano glassmaker with whom I collaborate to make glass beads according to my design.

  • Glassmaker

    Murano, Italy

    Murano glassmaker with whom I collaborate to make glass beads according to my design.

  • Glassmaker

    Murano, Italy

    Murano glassmaker with whom I collaborate to make glass rings, beads and pendants according to my design.

Shop policies

Last updated on August 19, 2019
Welcome to the Mystery of Venice!
Here you can find the most original designs of Venetian craftsmanship and specializing in authentic Murano glass, handmade jewelry and interior decor . All glass is handmade by selected Muranese artisans and is one-of-a-kind.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Returns/Exchanges: Handmade glass is unique due to its small variations in design, color or occasional minuscule glass bubbles. These are not defects but instead contribute to its beauty and individual qualities. I try the best to present the most accurate photos of the actual piece, however what our own eyes see can sometimes vary person to person.

In the event you are unhappy with the items for any reason, please contact me to let me know and I will make sure to make it right for you. I accept returns or will exchange any undamaged merchandise that does not meet your expectation within 7 days of you receiving it. Please make a return request with your reason for returning it to receive authorization. Returns are accepted only with my authorization. It must be returned in the original condition it was shipped and be sent with a delivery confirmation or tracking number. You will be responsible for return shipping costs. Insurance is recommended.

Shipping damages: All merchandise is quality controlled, packed and shipped to you in perfect condition. Please inspect your merchandise immediately upon delivery to check for any damages during shipment. Damage claims must be made within 48 hours from the date of receiving the package to be authorized.
If possible, please email me a photo with description of damages. Returns are accepted only with my authorization. You will then have 7 working days to make the return. It must be returned in the original condition it was shipped and be sent with a delivery confirmation or tracking number. Insurance is recommended.

Returns that fail to arrive cannot be credited. Upon inspection of the returned goods, you will receive a store credit for an exchange, or refund of the cost of returned items less original shipping charges, via the payment type used for the purchase. Refunds or exchange credit will be made after I receive the item. Please allow 7 days to process the refund. For hygiene reasons, I do not accept returns of earrings.

I reserve the right to cancel shipments and refund any payment made if the item is out of stock.
Payment
I accept PayPal, Direct Checkout or Etsy Gift Cards. Direct Checkout is the Etsy method that allows buyers to make purchases from their credit card. I also offer other ways to make payments. Please click on 'Other' when you order and contact me for more information. Once payment is received, your shipment will go out within 1-3 business days.
Shipping
Each piece of jewelry comes with its own beautiful midnight blue suede pouch with the Mystery of Venice logo. It is accompanied by an authenticity card with a picture of Venice declaring the glass is completely handmade in Murano, Italy. It is then carefully packed in bubble wrap for added protection. If you would like it gift wrapped, please let me know in a note when ordering.

SHIPPING BY INTERNATIONAL REGISTERED AIRMAIL - PROVIDES TRACKING NUMBER (I ship from Italy or Greece). Registered mail is one of the most secure methods to post internationally and requires to be signed for. It can be tracked online in most countries including the USA but not in Canada or Australia. If you prefer to not sign for it, please send me a message and I will send it regular 1st class mail which does not provide a tracking number. If you do not receive your order within 14 days or are not at home to sign for the package, please call or visit your local post office with the tracking number to reschedule delivery or pick it up. If it has still not arrived, please contact me before 30 days in order for me to track it for you.

INTERNATIONAL: For international orders, please allow 10 - 21 days to receive your package from shipping date, but be advised that shipping times may vary because of customs. International buyers are responsible for TAXES, IMPORT TAXES, DUTIES, etc. that might occur upon arrival. Any International orders that have excessive overcharges for shipping will be refunded on shipping day.

ESTIMATED DELIVERY TIMES:
Usually 7-12 business days USA
Usually 5-10 business days to Europe
Usually 10-20 business days Worldwide

CORRECT ADDRESS: It is very important your mailing address on your Etsy account is correct including zip code. I ship to this address unless you specify otherwise in your order. If incorrect in any way the package will fail to be delivered and I cannot be held responsible in this case. Please be so kind to not post a negative review when it is out of my hands by giving me an incorrect address. I always do my utmost to ship within 1-3 days. If you are buying a gift and you want the item shipped to another address please note this in your order.

CUSTOMS: Shipping internationally may cause your package to attract customs fees and shipping time may vary if stopped in customs. Fortunately for small packages by post, there is seldom any delay or customs fees. In the event this occurs in your country, customs fees/import duties will be the responsibility of the buyer. Please contact your customs officials in you wish more information.

UNDELIVERED AND UNCLAIMED PACKAGES:
If a package is returned due to being unclaimed or failure to pay any customs fees, I will resend the item to the correct address, after payment of the shipping fee. No refunds will be made for the unclaimed/returned packages unless returns are made according to my return policies.

If you have not received your order by 30 days from your order date, you must contact me within this 30 day window and I will open a postal inquiry. I will offer you a store credit or refund if the package is returned to me in its original condition or the results of the postal inquiry shows it has been lost. I cannot offer a refund if I am not contacted within the first 30 days. No refunds will be made for undelivered orders or returned items after 90 days.
Additional policies and FAQs
Wholesale
For wholesale inquiries, please contact me directly. Wholesale discounts are possible for minimum quantities. Some custom orders are possible.
Privacy
PRIVACY POLICY

ETSY is an online marketplace, made up of over 1 million individual shops. Information you provide to Etsy for transaction purposes is governed and stored by Etsy. As a seller on Etsy, I am bound to their Policies. If you have questions relating to the way Etsy uses your information, please refer to the ETSY PRIVACY POLICY here:

https://www.etsy.com/legal/privacy

Information I Collect
To fulfill your order, you must provide certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
** I personally will never share your information with any third parties **

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I personally have no access to your payment account details as PayPal or Etsy Payments processes your order, depending on the method you choose. Your information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. I personally will not spam you or solicit you using the information provided to me. If you are interested in my occasional offers/coupons you will need to contact me to instruct me directly that you wish to receive them.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, if you have any questions or concerns, you may contact me at mysteryofvenice [!at] gmail.com