SendJoyLLC

Texas, United States

34.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (3.7k)
11 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (3.7k)
34.8k
sales
11 years
on Etsy
34.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (3.7k)
11 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (3.7k)
34.8k
sales
11 years
on Etsy
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34782 Sales
2409 Admirers
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Announcement

Last updated on 16 Mar, 2026
Janet Lundy Coen

Contact shop owner

Janet Lundy Coen

Contact shop owner

Reviews

4.9 (3651)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.

About SendJoyLLC

Personalized and Custom Apparel, Gifts and Decor

Sales 34,782
On Etsy since 2015

Personalized and Custom Apparel, Gifts and Decor

Shop members

  • shop-member-photo
    Janet Coen

    Owner

  • shop-member-photo
    Kalyn

    Designer

  • shop-member-photo
    Dave Coen

    Owner

Shop policies

Last updated on 30 Jul, 2019

Delivery

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 1 hour of purchase

More information

Last updated on 17 Dec, 2025

Frequently asked questions

Do you accept returns?

Unfortunately, we do not accept returns on our products because they are all customized (you pick the color, size, style, sorority, etc.). However if there is a manufacturer defect, we will happily replace the product for you!

How long does it take for you to ship my order?

Our turnaround time is 3-5 business days once the product is purchased. You can always message us before purchasing and ask us if you can receive the item by a certain date.

Can I cancel my order?

Yes, if you contact me within a hour of the purchase of the item.

Custom and personalized orders

We DO NOT allow returns or exchanges on custom and personalized orders, unless there is a manufacturer defect.

What do I do if I ordered the wrong size or color?

If you message us right after placing an order, we will try and change your order. If you wait longer than a day to change something regarding your order we cannot guarantee anything. Just message us and we will figure something out!

Can you rush ship my order/I need my order by a certain date.

If you message us, we are happy to figure something about regarding rush shipping an order. However, you need to message us before placing the order. Please do not put in the notes that you need it by a certain date without messaging us first.

We do not guarantee delivery dates with USPS

What do I do if my package says it was delivered, but I can't find it?

Once a package shows delivered we are unable to refund you your money, or send you a new product. We are not responsible for lost packages. We do recommend talking with the front desk of wherever you live, or getting in contact with USPS.

Can I customize the items in your shop?

Yes, we can customize almost all of our items in our shop. Please send us a message prior to purchasing and we can let you know if we can make the changes you are wanting.

If we can make the changes you are wanting, you HAVE TO PUT what you want in the notes to seller at checkout. We will make the order EXACTLY how the order is placed. We are not responsible if you do not put what the special requests that we approved in the notes to seller.

If you do not message us prior to placing your order, we are not responsible for making the changes to your order that you left in the notes to seller. You HAVE to message us prior to placing your order.

How do I get my decal to stick?

Here are a few helpful tips we have!

-Clean the surface you are applying it to
-Before pealing the clear transfer tape, rub it with a credit card
-After placing your decal where you like it, rub it before pulling the transfer tape off
-If it is hot where you live, we recommend not applying the decal until the evening when it is cooler

If I receive a product that has a manufacturer defect, what do I do?

If the product you receive has a manufacturer defect we are more than happy to fix it! You must send the item back and we will fix it. We will NOT send you a new product until we receive the original product. We must be contacted within 72 hours of receiving the product, and when the product is returned their must be no signs of the product being used. When replacing the damaged item, we do not allow you to change the design/size/color. We will only replace it with the EXACT same item you purchased.