I do want you to love what you receive from me. If, however, you're not happy and for any reason you would like to return your purchase from me, please email me at bastet.mus [!at] gmail.com or send me an Etsy conversation.

Note that a time limit applies and that the item must be returned to me unused and in the same conditions as when I sent you.

When the item reaches me, I'll inspect it before I send you a new piece or a refound.

Please note that postage costs for a returned item cannot be refunded. Your refound will be the full amount, excluding shipping.

Also note that if an item is damaged or lost in transit back to me, I may be unable to refund the cost, so please ensure items are well packaged and insured/tracked if you are concerned
I do not accept returns or give refunds without prior communication and if feedback is given. Failure to contact me immediately upon receipt of the item and/or leaving feedback will imply acceptance of the item or transaction as is. Prior to any full refund (paragraph above), a claim will be submitted with the postal authorities and photographic proof will be required for damaged or incorrect items.

Please note that I am accepting only PAYPAL for payment.

You can pay either simply using your credit card or by logging into your Paypal account if you have one.

Note that payment should be made immediately when purchasing by clicking on the “pay now” button.

If payment is not received and no contact has been made within 48 hours I will need to cancel the sale and relist the item.

Items are shipped via Italian Post Priority Mail (NO delivery confirmation and NO tracking number).

Should you wish a special shipping service (such as Registered Mail) please contact me.

All items are hand packed and shipped within 4 days from receiving your payment, even if I will try to ship items within 48 hours (weekends and holidays aside).

Costs include packaging, shipping and handling.

I am not responsible for lost, damage, customs delays and/or extra fees.

CUSTOM DESIGNS
My creations are all limited edition or one of a kind but please don't be shy about asking if a sold item can be re made... sometimes it is possible to make a similar one... custom orders are always welcome!
If you see any of my designs you like, but would like them in another color or would like me to design something special for you please let me know.

CONTACTING ME
Do send me a message if you have any questions. Please use an Etsy conversation to contact me or email me at bastet.mus [!at] gmail.com
Note that I am in Italy and there may be timezone differences, but I will endeavour to get back to you as soon as I can.

Thanks for reading!