UpcycleMeDurham

Last Updated: June 2026

At UpcycleMe, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

UpcycleMe is an independent business selling handmade upcycled jewellery and gifts.
If you have any questions about this Privacy Policy or how we use your information, you can contact us:

Email: info@upcycleme.co.uk
Website: upcycleme.co.uk

What Information We Collect

Information You Provide

Name
Email address
Billing and delivery address
Telephone number (if provided)
Order details
Messages submitted through a contact form
Payment Information

Payments are processed securely through our trusted payment providers.

Information Collected Automatically

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Respond to enquiries
Provide customer support
Send order confirmations and updates
Prevent fraud
Meet our legal obligations

Lawful Basis for Processing

We process your personal information because:

It is necessary to fulfil your order.
We have a legal obligation (for example, keeping financial records).
We have a legitimate interest in improving our business.
You have given consent (such as signing up to marketing emails).
Sharing Your Information

We only share your information where necessary.

This may include:

Payment providers
Delivery companies
We never sell your personal information to third parties.

How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Order information may be retained for up to six years to comply with UK tax and accounting requirements.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information where appropriate
Restrict how your information is used
Object to certain processing
Request a copy of your data
Withdraw consent for marketing at any time
If you wish to exercise any of these rights, please contact us.

If you believe your data has not been handled correctly, you also have the right to complain to the Information Commissioner's Office (ICO).

Security

We take appropriate technical and organisational measures to protect your personal information.

Third-Party Links

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page with the updated revision date shown at the top.