Creative Handicraft Workshop

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About knotLAB

Sales 28
On Etsy since 2013

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Your story in one sentence.

How did you open your store? How does that work?

Shop members

  • Manuela

    Owner, Maker, Designer, Curator

  • Mari

    Owner, Maker, Designer, Curator

  • Alessandro

    Owner, Maker, Designer, Curator

Shop policies

Last updated on May 9, 2022
Welcome to Etsy store of knotLAB!
KnotLAB is a handicraft workshop.
Our products are unique and handmade.
Please don't hesitate to contact us for any question or if you have special requests regarding color, size or other!

Accepted payment methods

Returns and exchanges
We care about your postive shopping experience with knotLAB, so please contact us anytime with questions or concerns about your order. We do our best to provide you with quality service and unique quality items at all times!

If you want to return or exchange an item for a full refund (minus the shipping costs), please contact us within 7 days of receiving your order. Before sending the items back and before leaving any feedback, please contact us.

Exchanges must be of the same or lesser value of the item purchased. If you wish to exchange your item for one at a higher price an invoice with the difference will be sent to you.
Please do not send items back without notifying us first! Thank you!
If you wish to exchange an item or return it for a refund (minus shipping costs) please make sure item is packaged properly so it reaches us in its original intact condition.

We always make sure to pack the items carefully so they can reach you in its original condition.

If any of your items needs a repair as a consequence of irregular use, please contact us and we will provide you with quote on the repair cost, depending on the damage. The shipping costs are to be paid by the buyer.

Please note, knotLAB is not responsible for any customs charges that may occur upon receiving an item in your country. Customs taxes, if any, are solely a buyer's responsibility
We accept two types of payment:

- via PayPal. It's very easy, quick and safe to use. You can pay with credit card as well (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS,...).
Please note you do not need a PayPal account to do this.

- via Postepay: ITALIAN BUYER ONLY.

If payment is not received within 48 hours of the order, we will remove the order and relist the item in our shop.

All price and all bills are in Euro (EUR).

If there are extra costs coming from your local laws in term of import tax,etc (check with your local laws), it will be borne by you. As far as I know, there are no extra charges from each local laws among european countries.
Once payment is received, items will be shipped within 1-3 business days. Unless it is a custom order when you will be specifically notified when your order will ship.

SHIPPING TIME (Certified Mail):
Italy: 3-5 business days* (in addition to shipping)
Europe: 6-10 business days* (in addition to shipping)
International orders: 14-30 business days* (in addition to shipping)
*business days: Mon - Fri

Items are shipped from Italy to elsewhere.
Delivery times depend on the destination, time of year and from customs.
Please double check your existing customs laws, as I can't be responsible for any eventual trouble or overcharge for importing goods in your country.

We do always ship to your PayPal Address.
If you want to ship to a different address, please let me know during the chekout, in the note to the seller.

The shipping cost in each listing is referred to Certified Mail of Poste Italiane, a type of safe shipping from Italy with a tracking number.
If you want a different shipping, more quick or more expensive (without tracking number), please let us know before the payment and we'll revise the shipping cost.

knotLAB cannot be held responsible if your item is lost or damaged in the post.
Additional policies and FAQs
We welcome custom orders. Feel free to get in touch so we can discuss!

It is possible realise works on commission, after consultation.

Pay special attentio to the PACKAGING of our works.

We are accurate to describe and photograph our work carefully, but please remember that different computer screens can change colors images.

This is a free service!
If your purchase is a gift and you want to write a message to the recipient, we can do it for you writing a ticket. Just write a note to the seller (note to seller) at checkout, a conversation or email with the text to write.

knotLAB has the copyright on all works, descriptions and photos within this website and others. They may not be duplicated, copied, reproduced and/or republished without our permission or notice.