All items are final sale UNLESS they were damaged in shipping [see below]. If you have any problems with your item, PLEASE contact me PRIOR to leaving a review, as it is very important to me that you are satisfied with your purchase. I am NOT responsible if your shipping address on your account is currently out of date. Refunds cannot be issued for items sent to an incorrect address if no contact was made with me to update it.

Items are packaged securely and each listing includes details on the item's packaging, but sometimes accidents can occur. If your item has been damaged due to postal service mishandling, for insurance purposes, I require a clear photo of the damaged item and packaging. Once received, a claim will be filed and I will replace your item at no additional cost to you.

If you have any issues, please message me ASAP. It is very important that customers understand that once items leave my hands, things are beyond my control.

Please be mindful that you receive an email notification the day I ship your item. Depending on your location and the time of year, orders can take upwards of 7 days to arrive to you.

If you notice any issues with tracking, please send me a message. If for some reason a package shows as delivered but you actually did NOT receive it, please let me know and I can help you with some options of how to locate your order through your local Post Office. I am NOT responsible for items that have been lost by the USPS. If you decide to reorder for a lost item, I will gladly honor you free shipping [just please let me know first so I can give you a code].

I carry commercial licenses for all the fonts and graphics used in my designs. This means that I purchased all my fonts and graphics and have permission to include them on designs I am selling. Many phrases in my shop are original, which means they are not to be reproduced in any form without my permission. All shop content © Denise Keegan, Frankly Speaking 2024, All rights reserved.

Prices & availability of products are subject to change at any time.