Delivery Times
All orders will be sent out dreckly!

We at Cornish Whispers want you to be enjoying your new hand made items as soon as is possible although all good things take time, and the majority of our items are made to order, so please allow up to seven working days for delivery of our bespoke custom and personalised items. It is our aim to design, make and despatch every order within two working days of receipt, which is why most of our UK customers are pleased to receive their orders in less than a week.

If you need any products by a specific date, please let us know that date when you place your order and we'll ensure you get your order in good time.

Please call us on 08452 696 452 if you need clarification of a delivery date for your order.

Lost Parcels
If your order has not arrived and you are concerned that it could be lost in the post, please check with your local post office first before contacting us. A parcel is not classed as lost by the Royal Mail until 15 days have passed. If you have not received your parcel after this time then please contact us so we can make a lost parcel claim on your behalf.

'Not called for'
If a parcel is returned to us as 'Not called for' then a subsidised re-delivery fee of £2.50 will be made to send it out again, or deducted from your payment method if a replacement has been sent.

Damaged Parcels
If your parcel arrives damaged, then we will send you a replacement, and we may ask you to send us a digital photograph of the damage in order to assess whether the item will need to be returned, and to assist with any Royal mail claim. If the item is to be returned, we will send a freepost return label to return the damaged item. Failure to return the damaged item will result in the full price becoming payable for the replacement goods and charged to your payment method. It is also advisable to obtain a free proof of postage from the post office when returning items to us.

Delayed Parcels
Although most of our customers are delighted to receive their orders within a few days, occasionally circumstances outside of our control may cause parcels to be delayed. Express delivery options chosen will ensure that your order will be sent by the priority service. In exceptional circumstances, such as heavy snow or adverse weather conditions (particularly in rural areas) our carriers may experience problems delivering in your area which can cause temporary withdrawal of the special delivery guarantee from Royal mail, or general delays. No postage refunds can be made for delayed parcels due to these circumstances, although if a delayed parcel is no longer required, then it can be returned for a full refund. (Subject to returns policy)

Additional Information
We at Cornish Whispers want you to enjoy a fast, efficient and trouble free delivery service. Simply order your Cornish hand made gifts and tell us where you want them delivered.

If you have your own ideas that you would like brought to life, we are happy to work with you. We are also happy to design and engrave one off custom pieces. We look forward to being of service to you.