YOUR RIGHT TO RETURN ITEMS (EU Right of Withdrawal)
If you would like to return an item:
Please contact us within 14 days of delivery via Etsy message.
After having contacted us, please post the item back to us in its original package within 30 days of delivery. Once we have received the item back in its original condition, we will refund your purchase to you within 3 days. Please note that you are responsible for the return shipping cost, and we will not refund this cost to you. If the item is not returned in its original condition, you will be responsible for any loss in value, which will be deducted from your refund.
Please return the item by standard postal service with tracking in its original package marked with "Returned Merchandise". If not marked as such, any customs import charges issued to us will be deducted from your refund.
Cancellation forms:
Under EU Right of Withdrawal, it is required that we provide you with, before order, a withdrawal form (in other words, a cancellation form) that you can -but are not obliged to- use if you wish to return an item.
Direct links to model withdrawal forms in English, German and French:
http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
http://extfiles.etsy.com/cancellation-forms/EUCancellationFormDE.pdf
http://extfiles.etsy.com/cancellation-forms/EUCancellationFormFR.pdf