We welcome payment by card or via PayPal. Orders may be cancelled prior to being dispatched.

Please note shipping times are an estimate only, and may take longer at the moment due to the pandemic. Unless the upgraded tracked shipping method is selected the package will not be trackable.

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We dispatch orders Monday, Wednesday and Friday (excluding Bank Holidays).

Within the UK orders are sent via Royal Mail First Class post, which usually takes 1-2 working days.

All orders being sent outside of the UK will be sent via Royal Mail Airmail. Please note there is NO tracking information available for this service. If you would like to use a tracked service please choose 'Tracked'.

Please see estimated airmail delivery times below:

Europe : 5-10 working days from dispatch
USA & Canada : 7-14 working days from dispatch
Rest of the World : 10-14 working days from dispatch

Please note these are estimated delivery times only. Please allow up to 30 days for delivery outside of the UK.

If your order is being delivered outside of the UK additional customs charges may be applied to your import.

Unfortunately we are unable to offer custom printed items individually. If you are interested in placing a bulk order we would be happy to discuss your bespoke requirements, please do get in touch!

Keep Calm Ltd t/a Alphabet Bags Privacy Policy for Etsy store (https://www.etsy.com/uk/shop/AlphabetBags)

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information we collect

To fulfil your Etsy order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly. When you order with us via Etsy we will only collect the information that is necessary to fulfil your order and our accounting obligations.

2. The legal bases we rely on to collect, use, and share personal information

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our goods and services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. The third parties with whom we share personal information

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companiesWe will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. The length of time we keep personal information

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 6 years.

5. If transferring personal information outside of Europe, how the transfer will be handled

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Our customers’ rights regarding our use of their personal information

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to contact us

If you would like more information regarding our privacy practices, if you have any questions, or if you would like to raise a complaint, please contact us by email at hello [!at] alphabetbags.com or by post using the details provided below:

Keep Calm Ltd t/a Alphabet Bags, Unit 1 Ronell Place, 41A Shire Hill, Saffron Walden, Essex, CB11 3AQ, United Kingdom.

The data protection officer is Lucas Lepola.