CraftannahDesigns

Dear Valued Customers, welcome to my shop. I appreciate every one of you for stopping by.
THE WEBSITE IS CURRENTLY BEING WORKED ON TO UPDATE LISTINGS, IF ANYTHING LOOKS OFF ITS BEING WORKED ON, MESSAGE ME ON ANY QUERRIES IF UNSURE OF A LISTING!!!

****PLEASE READ BEFORE BUYING PERSONALIZED TUMBLERS*********

All sales made on or after November 15th will not be guaranteed delivery by Christmas.

Currently, processing times for tumblers are 2-4 weeks and 3D tumblers are 4-8 weeks. While most orders ship sooner than the projected ship date, please allow the full processing time for shipping.

ALL PERSONALIZED/CUSTOM SALES ARE FINAL - No refunds, exchanges, or returns will be given.
Each item is handcrafted in my shop, and no two items will be exact. Colors may vary on screen and in person. I work hard to make the best product I can for you, some minor imperfections can occur. Please understand that this can happen with all handmade products.

Please treat these personalized precious tumblers with love and care.
Hand wash only with gentle cleansers, No abrasive cleaners !!

Tumblers are temperature sensitive, avoid extreme heat exposure like leaving them in the car (may melt and crack). Do not expose them to Fire, freezers, or Microwaves.

If dropped they may crack or chip, please handle them with care.
I'm not responsible for mishandling.

All tumblers are sealed with an epoxy resin that naturally yellows over time, especially the white, and the light-colored base ones. I use a UV-resistant epoxy that slows the process, however, this will not prevent it from happening eventually. Please try to keep your tumbler out of direct sunlight for long.

You have 24 hours after receiving your order to report any issues. Please open and inspect your orders promptly. This is to ensure that damage reported occurred from delivery, and is not at the fault of the buyer's misuse of the item.
Once an item leaves my shop I cannot be held responsible for shipping times, non-delivery, or delivered to the wrong address. It is your responsibility to contact USPS to file a claim with the tracking that is provided by Etsy. If your item arrives damaged take a picture of the item and the packaging it arrived in for your claim with USPS.

Orders will not be refunded due to turnaround time. Buyers acknowledge shipping policies by confirming orders via checkout/payment.

Please message me with any issues before leaving a review as all reviews impact my small business and I would like the opportunity to resolve any issues you may have.