DesignPlanCreative

For items that are not customized/personalized, returns will be accepted (shipping at buyer's expense) for up to 30 days from receipt of product. For customized/personalized items, we do not accept returns, exchanges or requests for alterations after delivery due to the customization. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

For custom/personalized blankets, a proof will be sent for accuracy verification prior to moving to production. The purpose of this proof is only for verification. Alterations to the content other than error corrections will be subject to an additional $25 fee.

For keepsake boxes, a photo proof will be sent if a custom design has been requested prior to production. One alteration will be allowed per order, along with a follow up proof. Any additional requests for changes will be subject to and additional $25 fee.

For items which do not have any customization/personalization, photos will not be sent prior to shipping.

If an item breaks in shipment we can help you file an insurance claim to assist with your refund. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

Design Plan Creative is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

For items requiring special care instructions, please see listing descriptions for proper care.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach you on time. Please understand, NO
returns/refunds are accepted for shipping delays.