DigitalQalamDesign

This Privacy Policy describes how and when we collect, use, and share information when a customer purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services our customer access through Etsy. The customer can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect

To fulfil our customer order, the customer must provide us with certain information (which our customer authorized Etsy to provide to us), such as the customer name, email address, postal address, payment information, and the details of the product that they are ordering. Our customer may also choose to provide us with additional personal information (for a custom order of a digital art, for example), if they contact us directly.

Why We Need The Customer Information and How We Use It

We rely on a number of legal bases to collect, use, and share the customer information, including:

- as needed to provide our services, such as when we use the customer information to fulfil their order, to settle disputes, or to provide customer support;
- when the customer have provided their affirmative consent, which they may revoke at any time, such as sharing information for ordering purposes;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about the customer purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by our customer rights or interests, such as
1) providing and improving our services. We use the customer information to provide the services our customer requested and in our legitimate interest to improve our services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. We use our customer information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share the customer personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. We share information with Etsy as necessary to provide our customer our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as printing partners and delivery companies. We will share the customer personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If we sell or merge our business, we may disclose our customer information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share our customer information if we have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce our agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain our customer personal information only for as long as necessary to provide them with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process our customer information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer our customer personal information to a jurisdiction with different data protection and government surveillance laws than our customer jurisdiction. If we are deemed to transfer information about our customer outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Our Customer Rights

If the customer reside in certain territories, including the EU, they have a number of rights in relation to their personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. Our customer may have the right to access and receive a copy of the personal information we hold about them by contacting us using the contact information below.

- Change, restrict, delete. Our customer may also have rights to change, restrict our use of, or delete their personal information. Absent of exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete the customer personal information upon request.
- Object. Our customer can object to
(i) our processing of some of their information based on our legitimate interests and
(ii) receiving marketing messages from us after providing their express consent to receive them. In such cases, we will delete the customer personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If the customer reside in the EU and wish to raise a concern about our use of their information (and without prejudice to any other rights our customer may have), they have the right to do so with their local data protection authority.

How to Contact Us

For purposes of EU data protection law, we, Digital Qalam Design, are the data controller of the customer personal information. If the customer have any questions or concerns, they may contact us at digitalqalam@gmail.com.