ElsewherePosters

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please include clear photos of the damaged print or frame, the outer packaging, and the shipping label showing your name and address.

This allows us to properly assess the situation and contact our production or courier partners if needed. Once reviewed, we will provide a suitable resolution. This may include a replacement, refund, or another fair solution depending on the circumstances.

All prints are made to order, so we are unable to accept returns due to change of mind. Please double-check your size and design selection before placing your order.

We are happy to offer a replacement or refund if there is a printing defect or quality issue, or if an error occurred during production on our side.

Refunds are not available for courier delays. If an item is damaged in transit, we will provide a free replacement.

Delivery delays can occasionally occur due to courier services or customs processes. These factors are outside of our control.

We can only issue refunds if an order is officially declared lost by the shipping carrier.

Delivery timeframes shown at checkout are estimates, not guarantees. During busy periods such as holidays, shipping may take longer than usual. We kindly ask for your patience if your parcel is running slightly late.

If your print arrives with a production fault or printing defect, please message us with clear photos and we will arrange a replacement or refund.

Please note that slight colour differences can occur between what you see on your screen and the final printed product due to variations in monitor settings. This is normal and does not qualify as a fault.

Please check your shipping address carefully before completing your purchase.

We cannot provide free replacements if an incorrect or incomplete address was entered at checkout. If an order is returned to us, we can resend it, however the customer will be responsible for the cost of reprinting and reshipping.

If your parcel is being held at your local delivery office due to an address issue, you will need to arrange collection or contact the courier directly.

Cancellations can only be processed if the order has not yet entered production.

Once printing has begun, we cannot guarantee cancellation, even if the order has not yet been marked as dispatched.

Estimated delivery dates provided by Etsy do not account for potential delays during December and other peak seasons.

We do not automatically send replacements for parcels that are still in transit, as this can lead to duplicate shipments arriving late.

During busy periods such as Christmas, processing and shipping times may be slightly longer. The dispatch date shown at checkout is the most accurate guide.

Delivery estimates are not guaranteed, especially during peak seasons. Please allow a few additional days beyond the estimated timeframe before getting in touch.

Custom and personalised prints may require additional processing time, particularly during busy periods.

Please ensure all personalisation details are entered correctly at checkout. If you have specific requests, feel free to message us before ordering to confirm availability.