GentleSystemsNL

Privacy Policy for GentleSystemsNL
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, and the details of the productivity system you are ordering. Since I sell digital items, I typically do not require your full postal address or phone number for delivery, though Etsy may collect this for payment processing. You may also provide additional personal information if you contact me for a custom organization system.

2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:

Service Provision: As needed to provide my services, such as fulfilling your digital order, settling disputes, or providing customer support for your templates.

Affirmative Consent: When you have provided your express consent, such as signing up for my "Gentle Systems" newsletter (which you may revoke at any time).

Legal Obligation: If necessary to comply with a legal obligation or court order, such as retaining information about your purchases if required by Dutch tax law.

Legitimate Interests: As necessary for my legitimate interests, such as 1) providing and improving my services, and 2) Compliance with the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
I share your personal information for very limited reasons, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: I may engage trusted third parties to perform functions, such as email marketing services. I share your personal information with these third parties only to the extent necessary to perform these services.

Compliance with Laws: I may retain and share your information if I have a good faith belief that it is reasonably necessary to respond to legal process, address fraud, or protect the safety of my customers.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations (such as the Dutch tax retention requirement). I generally keep your data for the following time period: 7 years (to comply with Dutch tax administration standards).

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services (like Google Cloud or Dropbox for digital file delivery) located in the US. If I transfer information about you outside of the EU, I rely on legally recognized transfer mechanisms, such as the EU-U.S. Data Privacy Framework or Standard Contractual Clauses, to ensure your data is protected.

6. Your Rights
If you reside in the EU, you have the right to:

Access: Receive a copy of the personal information I hold about you.

Change, Restrict, Delete: Request the amendment or deletion of your personal info (absent legal requirements to keep it).

Object: Object to the processing of your info based on my legitimate interests or marketing.

Complain: Raise a concern with the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority).

How to Contact Me
For purposes of EU data protection law, I, Karan Kalicharan, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy Messages.