HopAndBramble

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) by contacting me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list (not currently in use);

-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

- and as necessary for the purpose of my legitimate interests — if those legitimate interests are not overridden by your rights or interests — such as:

- providing and improving my services; and compliance with the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

- Service Providers. I may engage trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

- Compliance with Laws. I may collect, use, retain, and share your information if I am required to by law or legal process, or to respond to government requests.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 4 years.

5. Transfers of Personal Information Outside the EU
I may share your information with trusted partners for the purposes of fulfilling your order. These communications are done securely, and only the minimum necessary information is shared. All data is handled in accordance with GDPR requirements. I will ensure appropriate safeguards are in place to protect your data during this process.
Aside from this, I do not store or transfer your personal information outside of Etsy or its trusted systems.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights include:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using Etsy Messages.

- Change, Restrict, Delete. You may also have rights to change, restrict my use of, or delete your personal information, except where I am required to store data for legal reasons.

- Object. You can object to my processing of some of your information based on my legitimate interests, and you can object to receiving marketing messages from me after providing your consent to receive them (note: I currently do not send any marketing messages).

- Complain. If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of data protection law, I, Shannon Hayes, am the data controller of your personal information. If you have any questions or concerns, you may contact me directly through Etsy Messages.