I accept payments via Pay Pal. It's faster, easier and safer than most other payment options. If you do not have a Paypal account, you can still pay through Paypal with a credit card.

Most items are made to order so please allow max. 3 working days for the items to be completed depending on how many orders I have. If the item you ordered is already made, it will be on it's way 1-2 days after you order it.

I use Priority Shipping to the address on your Etsy Account. If you wish your item to be delivered somewhere else, please convo me with your preferred address and please make sure your PayPal address is correct.

♥ Shipping to USA & Canada ~ 10-14 days
♥ Shipping to EU ~5-7 days
♥ Shipping to Australia, NZ ~10-15 biz days

For 2-4 biz days shipping to USA, Canada or EU, please add DHL Express Delivery to your order: http://etsy.me/1BCNIB3.

Please note that there might be delays due to customs procedures and holidays. Unfortunately, these are out of my control but If necessary I will do my best to track your shipment and speed it up if possible :)

Please also note that you are responsible for all customs and duty fees if they apply.

Sizing details

Bust
XS 31” - 33” / 78 cm – 84 cm
S 33.5” - 36” / 85 cm - 91 cm
M 36” – 38.5" / 92 cm - 98 cm
L 39” - 41.5” / 99 cm - 105 cm
XL 42” – 44” / 106 cm – 112 cm

Waist
XS 23" – 25.5" / 59 cm – 65 cm
S 26" - 28" / 66 cm - 71 cm
M 28.5” – 31" / 72 cm - 78 cm
L 31" – 33.5" / 79 cm - 85 cm
XL 34" - 36.5" / 86 cm – 92 cm

Hips
XS 31.5” – 34” / 80 cm – 86 cm
S 34.5” - 36.5” / 87 cm - 93 cm
M 37” – 39.5” / 94 cm - 100 cm
L 40” - 42” / 101 cm - 107 cm
XL: 42.5” – 45”/108 cm – 114 cm

To measure yourself:

♥ BUST
Wrap a soft tape measure around your bust. It should wrap around the fullest part of your bust.

♥ WAIST
Wrap the tape measure around your natural waist. Keep it parallel to the floor. Do not hold your breath or suck your stomach in.

♥ HIPS
Wrap the tape measure around the fullest part of your hips and buttocks. This is usually located 7 to 9 in below your natural waist.

I'll be happy to make any item as per your specific measurements! Please convo me if you have any questions:)

Wholesale availability
I am willing to take on small wholesale orders. Please convo for more information. Please note that because of the handmade nature of the garments, wholesale orders will generally take longer to process.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, we, LenaLenaLingerie are the data controller of your personal information. If you have any questions or concerns, you may contact us at lenalena.lingerie [!at] gmail.com.