MOTOPets

WHO WE ARE

MOTO (shop name MOTOPets) is operated by Milan Kodavala, based in Junagadh, Gujarat, India. We are the data controller for the information described below. You can reach us at any time through Etsy Messages.

WHAT WE COLLECT

To fulfil your order we receive certain information from Etsy: your name, delivery address, email address, order details, and where applicable the customs and tax information required to ship internationally. If you contact us, we also hold the content of those messages.

We do not collect or store payment card details. Payment is handled entirely by Etsy Payments and Payoneer. We never see your card or bank information.

WHY WE USE IT

- To make and deliver the item you ordered and to communicate with you about it, because this is necessary to perform our contract with you.
- To comply with Indian export, tax and customs law, including keeping invoices and remittance records, because we are legally required to.
- To handle returns, exchanges, disputes and warranty questions, for our legitimate interest in running the shop properly and to meet consumer law obligations.

We do not send marketing messages to buyers and we do not add you to any mailing list without your explicit consent.

WHO WE SHARE IT WITH

- Etsy, which operates the marketplace and processes your payment. Etsy's own privacy policy applies to its handling of your data.
- Delivery partners, including India Post and international carriers, who receive your name, address and phone number in order to deliver your parcel.
- Customs authorities, who receive the declaration information required to clear an international shipment.
- Our production partner, where an item is dispatched directly from their workshop.

We do not sell your personal information to anyone.

INTERNATIONAL TRANSFERS

We are based in India. If you order from the European Economic Area or the United Kingdom, your information will be transferred to and processed in India in order to fulfil your order. Where required we rely on Standard Contractual Clauses or on your explicit consent as the basis for that transfer.

HOW LONG WE KEEP IT

We retain order and invoice records for as long as Indian tax and export law requires, generally six to eight years, and then delete them. Message threads are retained by Etsy under Etsy's own schedule.

YOUR RIGHTS

If you are in the EEA or the UK you have the right to request access to the personal data we hold about you, to have it corrected, to have it deleted, to restrict or object to how we use it, and to receive a portable copy. Send the request through Etsy Messages and we will respond within 30 days.

Where a request conflicts with a legal retention obligation, such as invoices we are required to keep, we may be able to fulfil it only in part. We will explain why if that happens.

You also have the right to lodge a complaint with your local data protection supervisory authority.

CHANGES

If this policy changes, the updated version will appear here with a new date.

Last updated 6 August 2026.